Quality Assurance Control

JAIME REYNOSO

**** ****** **** ******: 915-***-****

El Paso, Texas 79938 *****.*********@*****.***

IT TECHNICAL SUPPORT / PROJECT MANAGEMENT

EXPERTISE

Operating Systems: UNIX; Microsoft Windows 2000, XP, Vista; Windows

Server 2003; Solaris

Machines: UNIX machines; Personal computers (PC); Solaris terminals

Hardware: Fiber optics; RAID 0/1/5; LAN/WAN; Peripheral equipment

Software: Microsoft Office Suite; Visio Professional

CORE COMPETENCIES

Technical Support

Project Management

Real-time Data Collection

Quality Assurance

Network Administration

Client Needs Assessments

Regulatory Compliance

Inventory Control

Troubleshooting / Repair

CompTIA & Fiber Optics Certified

Bilingual with articulate fluency in English and Spanish

EDUCATION

Bachelor of Science in Information Technology (Anticipated completion

05/2012)

Specialization in Information Security and Forensics

Kaplan University El Paso, Texas

Associate of Occupational Studies in Microcomputer Technology

Western Technical College, El Paso, Texas

PROFESSIONAL EXPERIENCE

IT TECHNICIAN 01/2010 - 08/2010 & 01/2011 - Present

Elite Tek Services El Paso, Texas

Provide on-call technical support for an out of state company contracted by

local branches of major retail corporations and financial institutions in

El Paso, Texas, and Las Cruces, New Mexico. Accountable for performing

critical information technology (IT) services, maintaining a continuous

inventory of oft supplies, and administering logistical and recordkeeping

duties.

Serve as the primary point of contact for responding to and resolving end-

user help requests ranging from relatively basic through to very complex.

Perform computer diagnostics, system testing, maintenance and repair work,

and system installation and configuration. Troubleshoot computer problems

and repair or replace defective cabling and peripherals, as required.

QUALITY ASSURANCE / QUALITY CONTROL ENGINEER 08/2010 - 09/2010

ElectroSystems Engineers, Inc. (ESEI) (DOIM/NEC Project & Planning) Fort

Bliss, Texas

Served as member of supervisory team tasked with a wide variety of Quality

Assurance and Quality Control inspections and compliance reviews. Ensured

proper QA practices and compliance with military requirements for diverse

telecommunications and information technology support services. Managed

product delivery for projects individually valued up to $400K each.

Subject matter expert for all installation, testing, troubleshooting, and

maintenance QA issues. Assisted overseeing and managing project life

cycles; analyzed requirements for each project and performed comprehensive

and continual inspections.

Interpreted blueprints, schematics, and work orders; completed field site

surveys. Served as liaison and conducted briefings with customers and

contractors to discuss performance issues and resolve problems.

Functioned as worksite supervisor. Worked closely with engineers and

telecom experts to inspect, test, and verify accuracy and adequacy of

telecom/IT installations and components within single structures and across

the entire base.

Authorized to sign documents verifying job completion. Prepared statement-

of-work documents, bill-of-materials estimates, and project close-out

documentation.

JAIME REYNOSO PAGE 2

PROFESSIONAL EXPERIENCE (Continued

INFORMATION SYSTEMS TECHNICIAN B 05/2009 - 10/2009

Harris Corporation Las Cruces, New Mexico

Assisted and received comprehensive training on the organizational

hardware/software maintenance, diagnostics, equipment installation, and

technical support of UNIX machines and equipment. Performed system

diagnoses, testing and troubleshooting. Worked with Solaris Terminals and

dealt extensively with UNIX files.

Functioned as UNIX Systems Administrator. Installed and configured

operating and supporting software. Assisted with data schema design,

management and implementation. Managed configuration and setup of UNIX

files, folders (copy, delete, permissions, etc.), and regular expressions

for UNIX file systems.

Provided direct technical support and assisted with other held desk issues

and other related assignments. Demonstrated ability to work within a group

to clarify technical questions and solve technical conflicts. Also tasked

with working with Dell computers, laptops, peripherals, and servers.

RETURN TO VENDOR / IT TECHNICIAN 11/2007 - 05/2009

Sears Holding Corp. El Paso, Texas

Administered documents and managed relations with vendors and suppliers to

receive credit for returned products not in compliance with quality control

or functionality standards. Managed logistical, warranty and inventory

control processes.

Served as IT Technician for entire store location. Analyzed hardware,

software, and telecommunication products to enhance existing systems.

Accountable for installing, configuring, and maintaining any upgrades or

software needed in computer equipment. Troubleshot and repaired diverse

electronic equipment, including cash registers, televisions, appliances,

and CCTV security cameras.

Utilized technical know-how to perform minor inspections, troubleshooting

and repairs to various returned merchandise. Verified validity of customer

complaints and descriptions of electronic appliance problems. Inspected and

repaired televisions, washers, dryers, refrigerators, etc.

CERTIFICATIONS

A+ Certified Professional IT Technician (COMP001006265417)

CompTIA, El Paso, Texas

3M Fiber Optics

Austin, Texas

Certification (#080*********):

6100 Hot Melt ST Connector Installation

6300 Hot Melt SC Connector Installation

Fiber Optic Safety

Principles of Fiber Optics

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