Human Resources Management
Resume:
HEIDI NOACK, PHR
********@*****.***
Frisco TX 75035 Cell: 214-
OBJECTIVE: To obtain a position with a company that draws upon my experience while providing the opportunity to
develop new skills.
EXPERIENCE: Blockbuster Inc. – McKinney, TX
HR Consultant
By Mail and McKinney Distribution (January 2009 – present)
• Sole generalist for 38 US distribution centers comprised of 550 hourly employees and 80
management personnel. Continue to support the HR function for the McKinney Distribution Center.
As of April 2011, sole HR support for McKinney Distribution Center.
• Enhance the “HR dashboard” that enables consistency across the network allowing management
to be more self-sufficient in the day-to-day business operation as it pertains to employee-related
issues.
• Implement return to work policy. Work with employees and physicians to evaluate ADA
accommodation and modified duty requests for both work and non-work related injuries and
illnesses.
• Participate in projects and initiatives to improve organizational effectiveness including
organizational restructuring, change management and process redesign.
• Assist in the compression of shifts in the McKinney Distribution center from a 4 shift (3 days/12
hours) to a 3 shift (5 days/8 hours) operation with less than 2% turnover.
• Develop and implement recruiting and onboarding programs for By Mail in an effort to improve
the quality of candidates and timeliness of the hiring process. As of May 2011, full responsibility of all
recruiting for By Mail hourly and exempt positions.
• Investigate, document and resolve employee relations issues by conducting phone interviews
and assessing whether a site visit is required.
• Communicate daily with By Mail Directors and Area Managers to inform them of any pertinent or
potential issues that may negatively impact the business.
McKinney Distribution (August 2006 – January 2009)
• Member of the human resource team that provide support for the 24/6 operation of an 800,000
square foot distribution center that employs 1000 exempt and non exempt employees.
• Conduct investigations to resolve employee relation issues using conflict management skills.
• Represent HR Distribution team on several company-wide initiatives involving Benefits, Recruiting
and Policy Development.
• Participate in various cross-functional teams responsible for roll out of ISO Standards, Continuous
Improvement initiatives, Taleo implementation and Goal Deployment Process.
• Member of the Employee Relations team responsible for a Reduction in Force plan which included
generating required reports, logistics planning, counseling impacted employees, and other aspects of
the RIF aimed at minimizing legal complications.
• Increased staffing of warehouse positions by 50% in a four-week period with a cost per hire of
less than one dollar.
• Continue to recruit for all distribution center openings.
Contract Recruiter (August 2005 – August 2006)
•Recruit professionals for Distribution and Corporate exempt and non-exempt positions.
•Assist Hiring Managers to identify qualified candidates by screening, administering tests, verifying
references, processing background checks and conducting interviews. Extend job offers and
compose offer letter to successful candidates.
• Attend job fairs to recruit talent.
•Post open positions internally and externally using Taleo software.
• Conduct orientation for new employees.
•Assist human resource department with employee relations, payroll and benefit requests.
Heidi
Noack (page 2)
Electronic Transaction Consultants - Richardson, TX
Contract Recruiter (February 2005 – July 2005)
• Source qualified individuals for various call center, IT, and administration positions.
• Work with department managers to determine staffing needs. Screen, interview, and recommend
candidates for employment. Contact candidate’s references, run background checks, and extend
offers to successful candidates.
• Provide orientation to new employees.
• Assist HR director with various projects to include I-9 audits, form creation, and researching Federal
Contract requirements.
• Utilize PC Recruiter to track applicants.
Terapeople - Frisco, TX
Sourcing Recruiter/Researcher (August 2004 – January 2005)
• Screen resumes ensuring applicant has met basic job requirements, conduct phone and in-person
interviews. Introduce, recommend and refer candidates for hire to clients.
• Research extensively for prospective companies to contact for recruiting contracts.
• Utilize ACT for all tracking purposes.
PowerScore Test Preparation, Inc. - Hilton Head Island, SC
Office Administrator (2003 – 2004)
• Coordinate and arrange more than 300 classes annually in 60 cities by researching facilities and
negotiating rates.
• Communicate via phone and email with clientele to provide them with the necessary information
about our programs to close the sale.
Interim HealthCare - Hilton Head Island, SC
Client Service Representative (2002)
• Staffing Coordinator for 110 clients and 45 employees in Beaufort and Jasper Counties, South
Carolina.
• Responsible for function of human resources to include advertising and recruitment, interviewing,
background checks, new hire orientation, coaching, counseling and terminations.
• Cold sales calls of local hospitals, community organizations and businesses to attract new clients.
Dean Oliver International - Savannah, GA
Office Administrator (2001 - 2002)
• Oversee the human resources function for the Savannah branch office to include new hire
paperwork, orientation, and benefits open enrollment.
• Tracking of all project hours and expenses for 27 field engineers.
University of Minnesota (1997-2000) - Minneapolis, MN
Personnel Specialist, Carlson School of Management (1999 - 2000)
Personnel Assistant, Carlson School of Management (1998 - 1999)
• Interpret policies and procedures of University rules for AFSCME, Teamsters, Civil Service and
Faculty members to University departments and personnel.
• Assist with annual reporting of outside consulting and conflict of interest information for all
academic employees.
• Monitor recruiting and hiring practices to insure compliance with University, State and Federal
EEO/AA guidelines.
• Work with department supervisors to write job descriptions and advertisements and process
necessary documents for academic searches.
• Conduct salary surveys and interpret data.
Heidi
Noack (page 3)
• Work with payroll staff in implementing annual increases in accordance with various University
payplans.
• Provide orientation and overview of Carlson School for all new employees.
• Serve as Benefits Coordinator for all new and current employees and oversee annual open
enrollment.
• Coordinate annual Staff Retreat as well as the annual Recognition and Service Awards for
employees.
• Utilize Peoplesoft to access and update employee information.
Payroll Specialist (1997 - 1998)
• Process complete payroll, from gross to net, biweekly and semi-monthly (AS400).
• Organize workload to ensure that specific goals and deadlines are met in a high volume and fast
paced environment.
EDUCATION: University of Wisconsin-Stout, B.S. Human Development and Family Studies
University of Texas, Dallas, Certification, Lean Six Sigma
AFFILIATIONS: Member, Local and National Professional Organizations (DallasHR and SHRM)
Member, Compliance Professional Emphasis Group, DallasHR
Committee Member, St. Jude Career Alliance
ACTIVITIES: Continuation of current PHR Certification by attending various webinars and luncheons approved for HRCI
credit.
Spanish for the HR Professional (online course), 2010
North Dallas Chamber of Commerce HR Conference, 2010
7 Steps to Investigate Alleged Employee Misconduct (one day seminar), 2008
Fundamentals of Employee Relations – A Practical Guide to Litigation-Free Management (two day seminar), 2007
Spanish 1 (Collin County Community College course), 2006
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