Medical Manager

Nannette M.Cotman

**** ********* ****** ********, ******** 23223 804-***-**** **************@*******.***

Professional Experience

CENTRAL VIRGINIA ASSOCIATES OF SURGERY, RICHMOND, VA

Practice Coordinator, March 2010- July 2012

• Provided general clerical support to practice physician and performed general office work including: faxing, filing, copying,

mailing, correspondence, ordering supplies, calendar management, travel arrangements, catering for luncheons, mail distribution, and

credentialing, certification, contracting, insurance, and licensure for the physician

• Prepared medical records and documentation for patient visits, including loading information into the EMR system

• Reviewed patient records for completeness, accuracy and compliance with regulations.

• Interviewed patients to complete documents, case histories, and intake forms.

• Posted medical insurance billings, completed insurance claim forms, referral management and insurance verification

• Scheduled and confirmed patient diagnostic appointments, surgeries, medical consultations, and arranged hospital admissions

BON SECOURS, JAMES RIVER SURGICAL ASSOCIATES, RICHMOND, VA

Site Manager, August 2009- March 2010

• Served as a liaison between the off-site practice manager and physicians.

• Maintained physicians' business and meeting appointment calendars.

• Ensured physicians' were up to date with credentialing, certificates, contracts, insurances, and licenses.

• Reviewed physician coding of services provided for accuracy and completeness.

• Ensured adequate levels of clinical and business office supplies were maintained and delivered.

• Processed fee slips and surgery charges.

Patient Services Representative, August 2007- August 2009

• Served as primary point of contact between patient and physicians.

• Referred patients to appropriate health care services, community services, and resources available.

• Answered phones, routed calls, and processed patients in the practice.

• Scheduled appointments for office, acute care settings, and inpatient and outpatient surgery procedures

• Verified insurance coverage, processed copayments, and obtained referrals and authorizations.

• Balanced patient charges and reconciled cash drawer at the close of day.

INTEGRATED SURGICAL ASSOCIATES, RICHMOND, VA

Patient Services Representative, August 2006- August 2007

• Scheduled appointments/procedures for office and acute care settings.

• Scheduled all outpatient and inpatient procedures with hospitals.

• Verified insurance coverage, obtained referrals and authorizations.

• Answered phones, routed calls, processed patients in the practice.

• Balanced patient charges and reconciled cash drawer at the close of day.

SELF EMPLOYED, RICHMOND, VA

Private Home Care Provider, September 2000- November 2005

• Cared for elderly home bound patient daily.

• Provided physical therapy and companionship.

• Fed, bathed and administered patients' medications.

• Administered wound care.

DILLARD'S, RICHMOND, VA

Intimate Apparel Associate, August 2003- November 2004

• Certified in intimate apparel fitting.

• Helped customers identify products that best suited their needs.

• Built a loyal customer base by using a consultative sales approach.

• Trained other associates for fitter certification.

CLARK SPRINGS ELEMENTARY SCHOOL, RICHMOND, VA

Reading Intervention Teacher, November 2002- May 2003

• Taught 1st and 3rd graders in reading and writing.

• Worked with teachers in improve the students standardized test scores.

• Monitored student progress and sent written reports to their teachers.

FIRST UNION NATIONAL BANK, GLEN ALLEN, VA

Official Check Specialist, July 1999- July 2000

• Reissued lost, stolen, and destroyed official checks.

• Approved, researched, and denied check request for account closures.

• Processed all returned affidavits and indemnity agreements.

Personal Service Rep/ Operations Assistant, July 1998- July 1999

• Assisted customers with banking account maintenance.

• Discussed First Union products with new customers and referred to sales.

• Resolved customer issues in a timely manner.

• Prepared and distributed morning reports.

Education

VIRGINIA COMMONWEALTH UNIVERSITY, RICHMOND, VA

Bachelors of Science, December 1997

• Bachelors of Science in Physical Education/Kinesiotherapy

• Clinical internship at Bay Pines V.A. Medical Center in St. Petersburg, FL

Additional Skills

• Skilled in Microsoft Office ( Word, Outlook, Excel, PowerPoint)

• Experienced in electronic medical records, medical billing, medical terminology, CPT & ICD-9 coding knowledge, PACS

Contact this candidate