Customer Service Manager

Rozelen Georges

**** ******* ** ? El Cajon, CA 92019 ? 619-***-**** ?

**************@********.***

[pic]

EDUCATION

University of San Diego San Diego, CA

Bachelor of Art in International Relations. Expected May 2011

EXPERIENCE

Alliance For African Assistance San

Diego, CA

Job Developer/Case Manager Dec 2008 - Feb 2010

Interviewed clients to determine career goals

Advised clients on work and school programs and helped with enrollment

process

Improved job placement by 90% and upgrades by 75%

Determined eligibility for financial assistance

Filed and secured supplementary information, such as employment and school

records

Conducted follow ups with clients and documented follow ups in a report

Champs Sports El

Cajon, CA

Assistant Manager June 2007- Aug

2010

Improved daily sales and multiple sales per transaction by 75%

Filed daily record of transactions and shipments

Improved Customer service and received a 97% from a mystery shopper

Trained and managed the sales staff and achieved significant improvements

in their productivity

Cajon Valley Middle School El Cajon, CA

Tutor/Interpreter Jan 2008-Oct

2008

Provide tutoring in subject areas to English Second Language students

Interpret teacher's instructions to students

Advise students and build mentor-student relations with students

Make home phone calls and conduct follow ups on the phone

LEADERSHIP

Chaldean American Student Association

2009- 2011

Marketing Director 2009-2011: Increased membership by 20% through marketing

and increased participation in events by 40% through marketing.

SKILLS

Computer: MS Word, PowerPoint, Excel, Access, Outlook; web-

design, and marketing through facebook

Languages: Native Fluency in Arabic and Chaldean.

Contact this candidate