Project Technical Writer
Resume:
Ashwini Mohan
A-***, Vasant Avenue,
Shiv Sai Rasta, Aundh Annex,
Pimpale Saudagar,
Pune 411027
Email: *******.*****@*******.***
Tel: +91-954*******
Work Experience
Syntel Ltd, Pune
Designation: Project Lead
Profile
Duration: August'10 - till date
Domain: Healthcare
Operating Systems: Windows 7
Tools used: MS Office 2007, Adobe FrameMaker 9, & SnagIt 9.
Project Description - Projects involved creating release notes and read
me files for various healthcare products and updating and maintaining the
existing user guides.
EXFO Inc, Pune
Designation: Senior Technical Writer
Profile
Duration: Jan'10 - June'10
Domain: Telecommunication
Operating Systems: Windows XP
Tools used: MS Office 2007, Adobe FrameMaker 7.2, Tortoise SVN, & SnagIt
9.
Project Description - Projects involved creating command reference guides
for various telecom products and creating product specific user guides.
Mastek Ltd, Mumbai
Designation: Senior Technical Writer
Profile
Duration: July'09 - Oct'09
Domain: Property and Casualty Insurance
Operating Systems: Windows XP and Windows 2003,
Tools used: MS Word 2003, MediaWiki, & Tech Smith SnagIt 8.
Project Description - This project involved creating a basic
documentation about insurance.
Cybage Software Pvt.Ltd, Pune
Designation: Senior Technical Writer
Profile
Role Responsibilities
Technical As a technical writer my role includes:
Writer Handling product documentation
Creating the product Help guides
Maintaining the existing product help guides
Maintaining the existing user guides
Creating tutorials using Camtasia Studio 2
Capturing the screenshots
Preparing script for callouts
Editing the voice-over for the audio
Creating the video procedures with callouts
Merging the audio and video
Packaging the module as a tutorial
Preparing project plan and time estimates
Reviewing documents created by the team members
Identifying new areas of documentation in the
project
Project 1
Duration: August'06 - August'07
Domain: CAD/CAM
Operating Systems: Windows XP and Windows 2003
Tools used: MS Word 2003, Adobe FrameMaker 7, RoboHelp X3, Tech Smith
SnagIt 8, Camtasia Studio 2, and Sony Sound Forge 7.
Project Description - This project involved maintenance of the existing
documentation for various applications. The documentation tasks included
updating User Guides and Online Help for various products according to
the latest enhancements. It also involved creating feature specific
documents and tutorials. Also, the documentation involved checking and
updating the Online Help for correct help files. The documentation tasks
involved active interaction with the developers and QAs at Cybage.
Project 2
Duration: September'07 - October'07
Domain: Call recording application
Tools used: MS Word 2003, Adobe FrameMaker 7, RoboHelp X3, and Tech Smith
SnagIt 8.
Project Description - This project involved maintenance of the existing
documentation for various applications. The documentation tasks included
updating User Guide and Installation Guides according to the latest
enhancements. Also, the documentation involved checking and updating the
Online Help for correct help files and creating knowledge base articles.
The documentation tasks involved active interaction with the developers
and QAs at both Cybage and client's end. I also provided UI and usability
inputs for enhancing user experience.
Project 3
Duration: November'07 -January'08
Domain: SharePoint Server 2007
Operating Systems - Windows XP
Tools used: MS Word 2007, DocStudio 2005, and the Microsoft templates
Project Description - This project involved reviewing documentation for
Microsoft SharePoint Server 2007. The documentation task involved
creating knowledge base articles and uploading the articles in DocStudio
2005. The documentation tasks involved active interaction with the
technical writers and developers at both Cybage and client's end. I have
also worked on trouble shooting issues with DocStudio 2005.
Project 4
Duration: February'08 - March'08
Domain: E-learning
Operating Systems - Windows XP
Tools used: MS Word 2007
Project Description - This project involved creating User Guides for an e-
learning website. The documentation tasks involved active interaction
with the developers at Cybage end.
Project 5
Duration: February'08 - March'08
Domain: Advertising
Operating Systems - Windows XP
Tools used: SnagIt 8, RoboHelp X3, and MS Word 2007.
Project Description - This project involves maintenance of the existing
documentation for various applications. The documentation tasks include
updating User Guide and Online Help for various products according to the
latest enhancements. Also, the documentation involves checking and
updating the Online Help for correct help files and creating Online Help
for the enhancements in the application. It also involves creating case
studies for the various industries. The documentation tasks involve
active interaction with the developers and Qas at both Cybage and
client's end. I also provide UI and usability inputs for enhancing user
experience.
Project 6
Duration: April'08 - July'09
Domain: Internet Advertising
Operating Systems - Windows XP
Tools used: SnagIt 8, Microsoft Visual Studio 2005, RoboHelp X3, and MS
Word 2007.
Project Description - This project involves maintenance of the existing
documentation for various applications. The documentation tasks include
updating User Guide and Online Help (.ASPX files) for various products
according to the latest enhancements. Also, the documentation involves
checking and updating the Online Help for correct help files and creating
Online Help for the enhancements in the application. It also involves
creating case studies for the various industries. The documentation tasks
involve active interaction with the developers and QAs at both Cybage and
client's end. I also provide UI and usability inputs for enhancing user
experience.
TASC Consulting Pvt. Ltd, Mumbai
Designation: Technical Writer
Duration: March'06 to July' 06
Domain: Finance (payroll system)
Tools used: MS Word 2003
Profile: With TASC Consulting Pvt. Ltd, I had worked as a Technical
Writer and was posted on the client side. I created a user guide for the
company product.
Educational Qualification
Course University Grade Year of Passing
GNIIT NIIT, Mumbai Distinction 2007
Bachelor of Arts Mumbai Second Class 2003
(Psychology) University
Software Tools
Tools Expertise Level
Authoring tools
MS Word 2003 Expert
MS Word 2007 Intermediate
Adobe FrameMaker 9 Intermediate
RoboHelp 3 Intermediate
RoboHelp 5 Intermediate
MediaWiki Beginner
Image editing tools
TechSmith SnagIT 7 Expert
TechSmith SnagIT 9 Intermediate
Adobe Photoshop Intermediate
Publishing tools
Acrobat Professional 6 Intermediate
Tutorial tools
Camtasia Studio 2 Intermediate
Sound editing tools
Sony Sound Forge 7 Beginner
Version control tool
Win CVS Beginner
Visual Source Safe 6.0 (VSS) Intermediate
Tortoise SVN Beginner
Others
MS PowerPoint Intermediate
MS Excel Intermediate
MS Visio Beginner
Date: July 10, 2011
Place: Pune
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