Medical Administrative Assistant

Alexandrea (Ali) M. Whittaker

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*** ********* **** #* *****, CA 92083

Mobile Phone: 714-***-**** E-mail: ***********@*******.***

OBJECTIVE

To secure a full time position in a medical and/or business office where my experience and

capabilities can best be challenged. I am very comfortable in the front office and would like to

continue in this area with more administrative and managerial responsibilities.

WORK EXPERIENCE

Physicians Data Trust Vista, CA

Utilization Management Assistant 05/10-11/10

Answer all telephone inquiries and process and route referrals for both Greater Tri Cities and

Noble AMA IPA, with 15,000 and 5,000 members, respectively. CPT coding adjudication,

denial notification, benefit verification.

North County Neurology Associates Oceanside, CA

Referral Coordinator 07/09- 4/10

Submit referrals for all patients with HMO insurance for a 13- provider group, follow up on

requests, initiate appeals, handle phone calls from patients and insurance companies. Was

promoted from a medical record scanning/ receptionist position within 5 weeks of hiring date.

Woodbury Medical Group Irvine, CA

Medical Front Office 1/2007 – 05/09

Reception/ telephone triage, Patient check in and out utilizing electronic medical record

software, copay and balance collection, appointment scheduling, verifying HMO, PPO, and

Medicare insurances and obtaining pre-authorization for medications and MRI (CT, etc.)

scans. Insurance charge posting and daily payment preparation and batching, HMO referral

submission and follow up; in charge of recall list of patients needing to follow up with the

doctors. All duties performed in a primary and urgent care setting.

Heather W. Brien M.D., Inc. Newport Beach, CA

Medical Front Office 11/2004 – 8/2008

Worked in a fast paced environment for a vascular surgeon with a large volume of patients

where multi tasking and prioritizing is essential. Reception, schedule appointments and

surgeries, order office and medical supplies, verify insurances, pre-authorize surgeries and

various scans (MRI, etc.), check in and check out patients, clean examining rooms, prepare

injection therapy tray. Maintain and prepare paper charts--worked with PPOs and Medicare.

Focus On Temps, Inc. Huntington Beach, CA

Medical Front Office/ Administrative Assistant 5/2003 – 2/2008

Various positions throughout Orange County: Data entry, reception, home business and medical

office positions: found jobs at Dr. Brien's office and Woodbury through the agency.

Physical Therapy Office (out of business) Fountain Valley, CA

Physical Therapy Aide 2/2002 – 5/2002

Internship position- worked directly with patients utilizing physical therapy equipment-

demonstrated and assisted patient exercise and stretching techniques, balance ball, e-stim

machine placement and use.

EDUCATION

Associate Degree, Health Science- California State University, Long Beach

5 years coursework completed toward bachelor's degree and hold senior status; taken part time

in conjunction with full time employment.

CERTIFICATION

Coastline Regional Occupational Center- Sports Medicine Certificate

Obtained in conjunction with Physical Therapy Aide internship. Includes education of medical

terminology and body systems.

SKILLS

Electronic Medical Records- 2 years NextGen software

knowledge

Strong ability to multi-task and prioritize tasks

Excellent rapport with patients in person and by telephone

Knowledge of HMOs, PPOs, Medicare insurances

Experience in Primary Care, Urgent Care, and Specialist settings

Dependable employee- excellent attendance, high output

10 key by touch

Familiarity with medical terminology and CPT and ICD-9

coding

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