Sales Representative Team Leader
Resume:
Resume
of
Frances A. Viacrusis
Tinaogan, Bindoy, Negros Oriental
Cell # 090********
E-mail add: **********@*****.***
Objective: To become a potential and productive member in your company
Work Experiences:
. Customer Sales Representative
Qualfon Philippines
Dumaguete City
August 12, 2010 - November 20, 2010
Responsibilities: Received calls from customers and assist them
in solving the problems in our services. Guide them in
troubleshooting their phones, offer them replacement if basic
troubleshooting won't solve the issue. We also inform regarding
special promos and discounts.
. Data Analyst Team Leader
SPI Global Solutions
Sacsac, Bacong Negros Oriental
June 09, 2006 - July 29, 2010
Responsibilities: Supervise, monitor and assist operators in the
production area. In some cases, interpret authors' correction
and communicate to Project Officers if there are any questions
regarding some articles. Create queries for some articles that
don't have clear corrections. I also serve as a mentor to the
new operators for them to be guided accordingly.
Educational Background:
Tertiary: Bachelor of Science in Computer Science
Negros Oriental State University
March 15, 2006
Secondary: Demeterio L. Alviola National High School
Tinaogan Bindoy Negros Oriental
Primary: Tinaogan Elementary School
Tinaogan Bindoy, Negros Oriental
Awards:
. Dean's List Awardee 2002-2003
Seminars Attended:
Finishing Course for Call Center Agents
ACSAT, Dumaguete City
June 1 - July 16, 2009
Problem Solving and Decision Making
SPI Technologies, Sacsac Bacong, Negros Oriental
May 16, 2009
Team Leader Development Workshop
SPI Technologies, Sacsac Bacong, Negros Oriental
November 05-06, 2008
Coaching, Counseling, and Mentoring for Success
SPI Technologies, Sacsac Bacong, Negros Oriental
October 15, 2008
Character References:
Arthur C. Lim Jr.
Call Center Instructor
E -Services, ACSAT
Dennis Villahermosa
Team Leader
SPI Global Solutions
Dumaguete City
Aubrey Catague
Team Leader
SPI Global Solutions
Dumaguete City
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