Manager Analyst
Resume:
Diane Rood
Orange Park, FL 32065
Email: ********@*******.*** Phone: 904-***-****
Objective
A management opportunity where a background of strong leadership, people
oriented, attentive to customers and detail is valued; and excellent client
management skills are necessary.
Education
Kaplan University Kaplan University
Bachelors of Arts: Associate's Degree:
Paralegal Studies - 2008 Criminal Justice - August 2006
Experience
Regency Centers Jacksonville, FL March 2007 - Current
Lease Administrator
. Administrative support to the Lease Administration department
including legal support in reference to interpretation of verbiage
within the contractual document
. Preparation of business documents to include preparing responses to
tenants and matters impacting internal operations to ensure
accurate billing, review potential miscalculations and interpret
contract requirements
. Coordination and processing of all leasing activity including new
leases, renewals, assignments, move outs, etc.
. Manage a portfolio of approximately 50+ properties, including
properties under development
. Cross trained to work in the Lease Commission Accounting group at
time they were short staffed
. Spearheaded the project of updating and producing a new training
manual for the purpose of better efficiency for new hires
. Training new hire; implementing the use of the new training manual
Landstar Logistics Jacksonville, FL March 2006 - February 2007
Accounts Receivables Analyst
. Manage portfolio of international accounts resulting in a high
collections in minimal time through stellar administrative support
to the Intermodal Agents
. Collected on large domestic accounts that were over 120 days old
through use of organizational skills and attention to detail as
well as thorough research skills
. Ensure compliance, collection and accurate billing
. Prepared reports and presentations; coordinating and managing
special assignments requiring exceptional research
PPR, International Jacksonville, FL August 2002 - October 2005
Client Support Manager
. Successfully transitioned 200 international nurses into USA with a
low percentage of ascendant
. Oversaw and facilitated state and government policies and
procedures related to immigrants
. Direct contact and responsible problem solving clinical and non
clinical issues with world renowned facilities such as Johns
Hopkins Hospital, Cleveland Clinic and Swedish Medical Center.
. Hospital liaison for both clients and nurses
. Interviewed and recruited candidate nurses on international
recruitment trip
Regency Centers Jacksonville, FL May 2001 - August 2002
Accounts Receivable Supervisor
. Motivated and supervised a team of five
. Ensured millions of rent dollars applied correctly and efficiently
meeting all monthly deadlines cutting costs of overtime in our
division
. Implemented and trained employees on new software for application
of monies
. Responsible for monthly reports and balancing of major accounts
American Heritage - Allstate Jacksonville, FL
August 1998 - May 2001
Payroll Allotment Supervisor
. Supervised team of ten Case Analysts
. Approvals of all check requests for refunds
. Motivated staff to stay on target of required number of cases to
audit
Policyholder Service Analyst
. Process additions and deletions of riders to health and life
policies
. Monitor and adhere to insurance regulations
. Assist agents with benefit issues pertaining to individual policies
. Point of contact for agents pertaining to commissions paid out due
to reallocation of premiums
Case Analyst
. Audited premium payments, reconciled billing discrepancies
. Accounts receivable, trained new hires
. Direct point of contact for agents and policyholders
. Process refunds due to overpayments, MEC, GSP
Computer Skills
Microsoft Office (Word, Excel, Access, PowerPoint), Lexis Nexis, and
Westlaw
Additional Information
Bonded Notary Public - state of Florida - Expiration date: December 2,
2010
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