Active Directory Manager

GIANCARLO NAVARRETE

***** *.*. *** ******

Miami FL 33172

Phone: 305-***-****

E-mail: ********@*****.***

SUMMARY

SYSTEMS & NETWORK ANALYST

Technology professional with a keen understanding of business needs in a

complex high availability financial services environment. Experience in

strategic technology planning, business continuity planning, and systems

security planning. Significant track record of managing successful

enterprise system implementations and performing data and business analysis

to produce technical recommendations. Proven ability to deliver an

exceptional level of service improving user uptime, cost margins and

workplace productivity.

RELEVANT SKILLS

Business/Workflow Analysis, System Design & Implementation, Network &

Systems Administration, Technical Writing

EXPERIENCE

PREMIER AMERICAN BANK, N.A. Miami, FL

Systems Analyst/Online Banking Specialist 2007 - 2011

. Functioned as a key member of the corporate technology team to provide

infrastructure to a $2.5 Billion banking institution with 29 locations

across the state of Florida.

. Served on the core migration team for the acquisition of 2 separate

banks, and oversaw the design of our customer facing banking portal.

Created training documentation and led custom modification projects to

improve the online customer banking experience including running

balances, and downloadable monthly statements.

. Assisted defining and minor implementations of Active Directory and

related services, worked with help desk to resolve employee requests,

password resets, folder mapping...

. Managed Active Directory objects and values, create/delete/suspend users,

welcome/training new employees.

. Launched an enterprise-wide (379 nodes) desktop standardization

initiative to improve system response time and minimize user issues,

successfully reducing support calls by over 20%.

. Managed email migration between and on-premise exchange server, and

Microsoft Online Services.

. Analyzed business needs and provided automation solutions to improve

productivity across multiple departments.

. Provided online banking support to all external individual and corporate

clients.

TEK SYSTEMS/P2P STAFFING Miami, FL

MIS/Technical Support 2006 - 2007

Provide software and hardware support for a variety of companies in Miami-

Dade County.

Played a key role in diverse business environment implementations, and

resolved multiple issues ranging from network and hardware

problems to migrating business systems.

THE ANSWER GROUP Coral Spring, FL

Business Account Manager (Gateway Computer Inc.) 2004 - 2006

Provide technical support to multinational corporations, municipalities,

and educational institutions.

. Worked closely with IT professionals to analyze needs and provided sales

of all recommended solutions.

EDUCATION

FLORIDA INTERNATIONAL UNIVERSITY Miami, FL

Bachelor of Science in Computer Information Technology (BSIT) Expected 2012

Miami-Date College Miami, FL

Associate of Arts in Computer Information Systems (AACIS) 2001

SKILLS

APPLICATIONS

Banker/Teller Insight, VisionContent, Information Desktop, Exceptions

Desktop, Synergy, SQN, Diebold Eras, Active Directory, Microsoft SQL,

Microsoft Exchange, Microsoft Active Directory, Microsoft Online Services,

Blackberry Enterprise Server, Symantec Ghost, Symantec Endpoint, ShoreWare,

DameWare, VNC, Dreamweaver.

SYSTEMS

Windows XP, Windows 7, Windows Server, Mac OS X, Linux

LANGUAGES

C, C++, Java, HTML, SQL

Contact this candidate