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Customer Service Engineer

Location:
Bonita Springs, FL, 34135
Posted:
July 24, 2011

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Resume:

DAVID R. LONGLEY

***** ****** ** ****** *******, Florida 34135. Hm 305-***-**** abg342@r.postjobfree.com

ENGINEER/TECHNICIAN

Analysis ~ Electrical Troubleshooting~ System Integration~ Field Service ~Reliability

Experienced, high-achieving engineering professional with proven expertise in the defense and

commercial industry. Background includes over twelve years of experience at L-3 Communications

Display Systems, providing pivotal engineering services on projects for LCAC hover craft display, the EA-

6B aircraft display, and the Visual aircraft carrier display. Handpicked for multiple high-visibility programs,

the Joint Strike Fighter F-35 display (JSF), the F-15 display, and the Apache helicopter display after

demonstrating expert troubleshooting and analytical skills . Received multiple employee performance

awards from L-3 Displays, Boeing, and Lockheed Martin. In addition to regular duties, troubleshot and

sustained all L-3 display product lines. Plus, extensive field service/integration, customer service, and

reliability engineering support. Technical proficiencies include …

.

Or-cad Schematic Capture Mentor Graphics Team Leader Troubleshooting

CAD Design Support Technology Analyses High Voltage Test

PROFESSIONAL EXPERIENCE

INDEPENDENT CONSULTANT 2/07 TO PRESENT

ELECTRICAL SYSTEMS AND CONTROLS TECHNICIAN

Adept in performing electrical installations, maintenance and repairs in homes and plant facilities and

excel in analyzing and solving problems with various electrical controls and systems . Key results

include…

• Performed general electromechanical residential repairs on client systems and equipment,

ensuring adherence to code requirements.

• Repair and maintenance of AC and DC motor systems.

• Troubleshoot a broad range of electrical equipment and operations.

• Perform residential wiring and mechanical repair.

• Implemented energy efficient solutions that saved clients hundreds of dollars annually.

• Low voltage, single and three phase wiring and troubleshooting.

TECHNICIAL SUPPORT (COMPUTER MAINTENANCE)

Analyzed, planned, designed, and installed new personal computer systems. Familiar with Microsoft

Operating systems and Microsoft Office. Extensive knowledge of P.C setup and installation, as well as

various peripherals, data entry, and file updating . Key skills include…

• Strong ability to troubleshoot and repair printer and PC hardware, software, and virus issues.

• Excellent customer service skills.

• Solid understanding of Windows XP and Windows Vista.

• Extensive knowledge of technology terms and development.

L3 COMMUNICATIONS DISPLAYS (FORMERLY LOCKHEED-MARTIN) 4/96 TO 2/07

ALPHARETTA, GEORGIA

SENIOR ELECTRICAL ENGINEER

Performed detail design and development of flat panel display systems. Responsible for packaging, test

and debug/troubleshooting of all associated electronics dealing with flat panel displays systems to

component level. Recognized as best troubleshooter at L-3 Display Systems. Selected projects

include…

• Designed, integrated, and tested EA-6B Prowler Pilot and Co-Pilot displays. Design consisted of

a 400 watt single phase power supply, interface CCA, and COTS video card.

- Conceived solution to repair AMLCD`s and increase production quality for EA6B

manufacturing.

- Troubleshoot and repaired faulty high voltage backlight transformer design and guided

project teams in integration of new high brightness backlight for EA-6B display.

• Designed, integrated, and tested LCAC Hover-Craft 16 inch and 10 inch displays. Detail design

consisted of a 350 watt single phase power supply, video mux, and COTS video card.

- Expertly troubleshoot and repaired Philips AMLCD interface CCA due to improper

grounding techniques in production, saving thousands in AMLCD costs.

- Successfully developed LCAC acceptance test procedures leading to a decrease testing

time in production.

• Responsible engineer for the design and testing of a 1500 watt single phase power supply and

interface CCA for the visual aircraft carrier program.

- Power supply design consisted of five different output voltages, thirteen layer CCA,

power factor correction, and on board voltage monitoring.

- Re-designed new airplane landing light system on carrier deck to meet EMI compliance.

SENIOR RELIABILITY ENGINEER

Analyzed strategic systems and various programs prepared for components and subsystems.

Coordinated with test engineers and designers and ensured that quality systems were in accordance to

requirements. Performed failure analysis on components, systems, and process. Prepared and

documented drawings for projects and diagrams of analysis conducted and made necessary

recommendations. Developed and executed Built-In-Test (BIT) analysis, Failure Mode Effects Analysis

(FMEA) Data. Plus, responsible sustaining engineer for several L-3 display product lines. Selected

projects include…

• Developed successful maintenance demonstration for the Boeing Company on the F-15 display.

- Plan increased F-15 depot repair efficiency by 20%. By attaching hex failure codes to

individual failures, production technicians were able to isolate and detect failures down to

the individual SRU 85% of the time.

• Developed Prognostic Health Management (PHM) data item for Lockheed Martin on the F-35.

- L-3 used this document to solicit contracts from other defense contractors, as well as

other L-3 companies.

• Saved potentially thousands by troubleshooting and identifying root cause connector failures on

the F-15 display in production.

- Troubleshot connector failure during vibration and re-developed test plan for vibration

compliance.

TEST ENGINEER

Conducted environmental, operational, system integration, and troubleshooting on aeronautical, electrical,

and shipboard systems. Provided integral sustaining engineering on products previously released to

production test, Spearheaded cost saving projects increasing efficiency in production, and provided

installation and servicing of all display electronic systems in the field down to component level. Selected

projects include…

• Successfully performed the initial systems integration of the L-3 10 inch and 16 inch displays on

the LCAC hover craft.

- Field modified customer computer and data acquisition equipment to interface with

display electronics.

- Re-wired and modified existing boat cabling to clean up noise interference to displays.

- Field modified and re-secured connector bracketry due to excessive vibration at high

seas, allowing LCAC sea trials to continue successfully.

• Successfully performed the (RDT) Reliability Development Test and the initial systems

integration of the L-3 Pilot and Co-Pilot displays on the EA-6B Prowler aircraft.

- Troubleshot and repaired power supply input mode failure due to excessive vibration at

aircraft take off. Repair ensured successful display flight testing.

• Key responsible systems integrator of the L-3 Shipboard Workstation on the Visual aircraft

carrier. The Navy uses the displays to control air traffic from the carrier.

- Played key role in supervision of the Shipboard Workstation integration.

- After numerous missions in harsh environments, no electrical or mechanical failures

reported.

BARCO CHROMATICS 8/94 TO 4/96

TUCKER, GEORGIA

PRODUCT ENGINEERING SPECIALIST/MANUFACTURING

Responsible for board and system level test of Barco Digital Display Systems. Interface with Marketing,

Engineering and Customer Service on testing and troubleshooting all Barco products.

PROMOTION JULY/95, ASSOCIATE ENGINEER/RESEARCH AND DEVELOPMENT.

Assumed additional duties in determining engineering hardware problems on manufacturing floor. Duties

involve more defining where problems occur, whether within Manufacturing or Engineering, and fixing

products for end of month ship dates. Assisting Engineering designers in fixing of critical design problems

that have emerged on manufacturing floor. Troubleshooting new prototype Barco systems from

component level to systems level tests. FCC compliance testing and cross training for Cad Cam board

layout.

EDUCATION & CREDENTIALS

INDIANA STATE UNIVERSITY- ELECTRICAL ENGINEERING TECHNOLOGY

A.S. DEGREE ELECTRONIC ENGINEERING/MICRO COMPUTERS/ MISSION COLLEGE, SANTA

CLARA, CALIFORNIA

PROFESSIONAL CARRER ACCOMPISHMENTS

Company L-3 Displays

President's Award Bonus for Exceptional Performance (F-35 display PHM Analysis).

First civilian employee to attended training mission on an LCAC hover craft and deliver hover craft to U.S

Navy successfully

Company Boeing

Performance Award for Exemplary Work (F-15 display BIT Analysis)

Performance Award for Exemplary Work (F-15 display FMEA,)

Company Lockheed Martin

Performance Award for Exemplary Work (F-35 display FMEA,)



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