Customer Service High School
Resume:
Chemere N. Nwokedi
**** *. ***** ******, *** Sandy TX United States
***********@*****.***
QUALIFICATIONS:
• Work well without supervision
• Ability to prioritize and remain focused on the essence of an issue
• Excellent with customer support services
• Skilled at learning new concepts quickly while working well under pressure
• Very hands on with the ability to work in a fast-paced environment
• Great organizational and detail -oriented skills
• Strong leadership and Visual merchandising skills
• Highly motivated and flexible
• Strong PC skills including Microsoft Excel/Word/PowerPoint
• Fast learner with the ability to learn quick, understand and explain technical information
• Good oral and written skills
• Excellent Management skills
PROFESSIONAL EXPERIENCE:
Radyne Corporation
Milwaukee, Wisconsin, United States
Receptionist
February 2011- Present
• Greet, Assist, and direct guest
• Manage multiple- line phone system and direct calls appropriately. (Paging staff, taking messages).
• Monitor master calendars’ for conference rooms
• Open, read, and sort daily mail to entire staff, process outgoing mail.
• Maintain /update phone voicemail systems.
• Filing, faxing, copying, Email, data entry, schedule appointments and other office duties
• Assist from time to time in ordering food for conference rooms
• Manage weekly break schedule for front desk
• Maintain current employee roster with telephone extensions and home/cell/pager telephone numbers.
Milwaukee County Courthouse
Milwaukee, Wisconsin, United States
Fiscal Assistant II
April 2008-Jan2011
• Under general supervision to perform standard clerical fiscal work such as accounting for cash, cash items to
receive, verify, and sort cash, cash items and/or a variety of negotiable instruments to prepare and issue
receipts to prepare bank deposits and balance daily receipts to accept affidavits.
• Open mail and review correspondence relating to receipt and disbursements.
• Maintain logs, subsidiary records and /or files of documents for reference and follow- up to compile financial
and statistical statements and reports
• Contact with employees and general public to give standard information on the units procedures or services to
receive, classify, reconcile, consolidate and/or summarize cash, documents, or information received in person
or by mail to verify documents for completeness of information.
• Operate office equipment for the unit including reception, telephone, copying, filing, and mail distribution,
computer, typewriter, calculator, Etc.
• Process fiscal documents by assuring accuracy of data.
• Prepare for payment; to maintain journals, ledgers, accounts, and automated record keeping devices, to set up
trail balances.
Pharmerica
Milwaukee, Wisconsin, United States
Billing Assistant
December 2007- March 2008
• Transmit correspondence and medical records by mail, e-mail, or fax.
• Exercise strong customer service
• Complete insurance and other claim forms.
• Operate office equipment such as voice mail messaging systems, and use word processing, spreadsheet, and
other software applications to prepare reports, invoices, financial statements, letters, case histories and
medical records.
• Perform insurance and billing duties including patient account review and verification
• Perform bookkeeping duties, such as credits and collections, preparing and sending financial statements and
bills, and keeping financial records.
• Maintain medical records, technical library and correspondence files.
• Answer telephones, and direct calls to appropriate staff.
Diggers Hotline
Milwaukee, Wisconsin, United States
Customer Service Representative
September 2006- December 2007
• Entered with proficiency up to 100 orders daily
• Hear and resolve complaints from customers and public.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and
comments, as well as actions taken.
• Efficiently determined and resolved basic computer complications in a timely manner.
• Followed policies, procedure manuals, application instructions and illustrations with accuracy and precision.
Roeschens Omnicare
Milwaukee, Wisconsin, United States
Accounting assistant
December 2005- August 2006
• Maintain accounts receivable and payable
• Code documents according to company procedures.
• Balance all major accounts at the end of each month
• Perform financial calculations such as amounts due, interest charges, balances, discounts, equity, and
principal.
• Operate 10-key calculators, typewriters, and copy machines to perform calculations and produce documents.
• Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.
• Reconcile or note and report discrepancies found in records.
• Operate computers programmed with accounting software to record, store, and analyze information.
Walgreens Co
Milwaukee, Wisconsin, United States
Pharmacy Technician,
November 2004- December 2005
• Mix pharmaceutical preparations according to written prescriptions.
• Prepare and process medical insurance claim forms and records.
• Establish and maintain patient profiles, including lists of medications taken by individual patients.
• Maintain proper storage and security conditions for drugs.
• Assist customers by answering simple questions, locating items or referring them to the pharmacist for
medication information.
• Transfer medication from vials to the appropriate number of sterile, disposable syringes, using aseptic
techniques.
• Receive written prescription or refill requests and verify that information is complete and accurate.
• Operate cash registers to accept payment from customers.
• Prepack bulk medicines, fill bottles with prescribed medications, and type and affix labels.
• Receive and store incoming supplies, verify quantities against invoices, check for outdated medications in
current inventory, and inform supervisors of stock needs and shortages.
• Answer telephones, responding to questions or requests.
Potawatomi Bingo Casino
Milwaukee, Wisconsin, United States
Cashier/ Supervisor,
May 2002- October 2004
• Resolve customer and employee complaints.
• Perform paperwork required for monetary transactions.
• Provide assistance in the training and orientation of new cashiers.
• Provide customers with information about casino operations.
• Determine cash requirements for windows, and order all necessary currency, coins, and chips.
• Prepare bank deposits, balancing assigned funds as necessary.
• Maintain confidentiality of customer’s transactions.
• Evaluate workers' performance and prepare written performance evaluations.
• Sell gambling chips, tokens, or tickets to patrons or to other workers for resale to patrons.
• Perform removal and rotation of cash, coin, and chip inventories as necessary
• Verify accuracy of reports, such as authorization forms, transaction reconciliations, and exchange summary
reports.
• Supply currency, coins, chips, and gaming checks to other departments as needed.
• Convert gaming checks, coupons, tokens, and coins to currency for gaming patrons.
EDUCATION:
Juneau High School, Milwaukee, Wisconsin, United States
High school Diploma, June 2001
University of Phoenix, Milwaukee, Wisconsin, United States
Bachelors of Science Healthcare Management Candidate, Mar 2014
Contact this candidate