Customer Service Representative

Jorisamae L. Colivas

*** **** ****

Phone: 650-***-****

Pacifica, CA 94044

*********@*****.***

Customer Service Representative

** ***** ** **** ****** Settings and Field

Representative

Professional Service Representative Offering:

17 Years of experience providing customer support in Car Rental

environment

Healthcare Insurance and Sony industry assisting clients

Strong relationship building with clients to achieve and meet their

needs

appropriately, such as problem solving, listening attentively and

using diplomacy

to find common ground and achieve outcomes

A commitment to customer service, with the ability to build

productive relation-

ships, resolve complex issues and win customer loyalty

Experience

Customer Service Representative

05/05/11-06/24/11 Nelson Staffing Temporary Contract, Foster City, CA

Handled incoming calls from customers or complex troubleshooting an issue

with a PlayStation 3 system and helping a consumer get their system

serviced. Provide password resets, ability to assist via virtue screens

and walked customers through their problem solving step-by-step.

Customer Service Agent

03/2009-11/2009 Health Markets Insurance, San Jose, CA

Handled incoming calls from policy holders and responding to inquiries.

Calm/Angry callers, resolving problems and correcting insurance coverage

errors. Provided quotes and executed online policy changes for healthcare

insurance. Cold calling and used selling techniques to provide leads for

telesales personnel.

Customer Service Representative

08/1994-06/2008 Ferrari Rentals, Honolulu, HI

Handled incoming calls from high-end clients and walk-in customers.

Prepared new reservations for groups, individuals and filming producers.

Provide quotes and payment extension service requests. Cancelled and

rebooked reservations for a later date. Locate resources for problem

resolution and design best solutions. Interface daily with accounting,

field services and new business.

Accomplishments

Managed high-volume workload within a driven deadline environment.

Resolved an average 165 inquiries in any given week and consistently met

performance benchmarks in all areas such as accuracy and volume.

Became a lead person for new business sales with group reservation and film

producers. Particularly as one of the company's primary mentors/trainers

of both new and established employees.

Commended for initiative, enthusiasm, tenacity, persuasiveness, intense

customer focus and dependability in performance evaluations.

Completed voluntary customer service training to learn ways to enhance

customer satisfaction and improve productivity.

Attain high customer service ratings through major hotel referrals, word of

mouth, past and current customers including communication skills, listening

skills, problem resolution and politeness.

Education

02/2009-03/2009 A.D. Banker & Company, LLC, San Francisco, CA

Completed 40 hours Life/Health online course and 12 hours Ethics/Code

Ongoing 2 hours meeting with District Leader weekly for new and obsolete

programs,

Build Rapport, Listen, Clarify and Manage Conversational Situations, Quote

and Build an Affordable Health Insurance Plan, Deliver Outstanding Service

and Build Long Term Loyalty, Manage Upset Customers, Conflicts and

Challenging Situations

09/1977-06/1981 Maui High School, Kahului, Maui HI

Skills

Proficient in Microsoft Word/Works and Excel

Office Machines

Multi Phone Use

Data Entry

Billing/Payroll/Collections

Customer Service Support

Licensed in the State of California for Life & Health Insurance

References

Bedelia Vance - 4334 34th Street, San Diego, CA 808-***-****

Littia Sippio - PO Box 174, Palo Alto, CA 650-***-****

Michael Lopez- 919 East Hilllsdale Blvd., Foster City, CA 650-***-****

Contact this candidate