Human Resources Customer Service
Resume:
WARD EDWARDS
WETHERSFIELD COMMONS
WARWICK, RHODE ISLAND 02886
*********@***.*** Phone: 401-***-****
SUMMARY OF QUALIFICATIONS
Energetic, reliable, and adaptable professional with a solid understanding of human resources, business
operations, and various corporate environments. Proven abilities in creatively identifying methods of
improving staff productivity and organizational behavior. R ecognized for ability to incorporate innovative
management techniques i nto a multicultural workforce.
Results- oriented professional with excellent communications and interpersonal skills. Accurately perform
challenging tasks with precision and attention to detail. Excel at organizing and setting up new procedures,
troubleshooting, and taking adverse sit uations and making them positive.
NOTABLE ACHIEVEMENTS
Praised for tactful interpersonal skills, with employees and customers.
Skilled at scheduling and planning, employee training and mentoring, adherence to company
standards and customer relations.
FEMA Training and Counseling.
. EXPERIENCE
Rhode Island Hope (R.I. Temps) Warwick, R I 2010-2011
OUT REACH WORKER
Provided community based, non -clinical crisis counseling, education, networking and outreach services
to individuals, families, groups, businesses, local government, and other organizations.
Provided emotional support, a supportive presence, reinforcement/building of coping skills and referral
for additional services and resources.
Effectively presented information and responded to questions from the public.
Possessed exceptional communication and listening skills.
Assisted disaster survivors with stress management.
Ross Simons, Cranston, Rhode Island 2001-2009
HUMAN RESOURCES RELATIONS MANAGER
Supported employees including managers, supervisors, and representatives in all departments, and 17
stores.
Controlled and provided documents including expense reports, invoices, and check requests for
payment.
Established and validat ed travel reimbursement programs.
Responsible for the calculating salary increases for the employee’s salary four times a year.
Assisted in administ ering benefits (401k, life, health, dental, vision, and medical insurance, short -term
and long-term disability, and compensation) for the entire company on a corporate and division level.
Participated in composing and revising policies and procedures for the Human Resources Handbook
which was distributed to all employees.
Coordinated and administrated the employee long service award program.
Attained in 2002 the position of providing administrative support to the CFO, CEO, and the Vice-
President of Human Resources.
WARD EDWARDS
601 POCASSET COURT
WETHERSFIELD COMMONS
WARWICK, RHODE ISLAND 02886
*********@***.*** Phone: 401-***-****
Increased the interaction a s liaison between Vice President of Human Resources and the rest of the
company in resolving problems and making recommendations.
HOLSON BURNES GROUP, NORTH SMITHFIELD, RHODE ISLAND 1997- 2001
CUSTOMER SERVICE MANAGER
Provided accurate resolutions of customer’s phone inquiries.
Maintained the highest call volume of any customer service r epresentative in company.
Provided internal support of 20 field r epresentatives and their account s including resolution of
customer complaints.
Proficient in problem solving, in timeless manner.
Immediate handling response, in processing phone orders, issuing credits, and providing proof of
deliveries.
Provided personal attention to special orders.
Worked with Sales Administrators on key accounts, concerning pricing and special requirements and
requests.
EDUCATION
Brown University Providence, RI
Bachelor of Business Adm. Business Administration GPA: 3.8
Major in Business and Liberal Arts. Major GPA 4.0, Cumulative GPA 3.4.
Course work business, Public Relations, Literature, and Political Science.
REFERANCES
Upon request.
Contact this candidate