Customer Service Sales
Resume:
Danielle S. Irwin
Basking Ridge, NJ 07920
****.*.*****@*****.***
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EDUCATION:
? University of Massachusetts Amherst, December 2010
? Bachelor in Science Hospitality, Isenberg School of Management
? GPA = 3.0, Deans list last three semesters
COMPUTER SKILLS:
? Microsoft Word ? Outlook ? Excel ? Publisher
WORK EXPERIENCE:
Basking Ridge Country Club, Customer Service Representative July
2009 - August 2010
? Gained sales experience and was able to increase sales.
? Responsible for managing inventory and all financial data.
? Developed positive and professional customer relationships
through customer service.
? Coordinated with event staff to prepare and execute successful
golf outings.
Bamboo Grille at the Basking Ridge Country Club, Hostess
May 2008 - August 2009
? Welcomed all guests to the establishment, and acted as an information
agent.
? Collaborated with all staff and was able to work as a part of a team.
? Resolved on the spot crisis situations, and learned to work in a fast
paced environment.
? Trained new employees and delegated tasks to other
hostesses.
Somerset Hills YMCA, Member services/Front desk March
2006 - August 2008
? Answered phone calls and aided new members, which enhanced
communication skills.
? Promoted new memberships and personal training sessions.
? Introduced new members to the facility by providing information and
tour the building.
? Created a positive atmosphere by getting to know all members and
assisting them with any facility related issues.
VOLUNTEER:
Somerset Hills YMCA February 2011 -
Present
? Worked as a part of the Annual Golf Classic Committee.
? Attended all meetings, and recorded minutes.
? Reached out to sponsors, donors, and past participants to
support our 2011 outing.
Patrick French Foundation January 2006
- Present
? Help coordinate annual golf outing by planning and sending out memos
to guests.
? Meet and greet all guests, help with registration, and direct them
where to go.
? Work with staff to make sure event runs smoothly, help with
event set up, and announcements throughout the event.
Contact this candidate