Customer Service Data Entry

FIAORA ETI

* *** *. ***** **. Long Beach, CA ****0

f_eti@y ahoo.com

(562) 7 94 -677 0

OBJECTIVE

To obtain a challenging and responsible position with an organization that will utilize my knowledge, skills, experience

a nd training background.

PROFESSIONAL SKILLS

Well respected for ability to take initiative, multitask and manage projects. Can work independently with little or no d irect

superv ision. Excellent organizational, communication, data entry and customer serv ice skills. Attentiv e to detail, able to

q uickly and effectiv ely prioritize to meet deadlines, and independent thinker. PC Proficient with Microsoft Office Suite

(Word, Excel, Office, PowerPoint, Outlook). Ability to type 65wpm. Excellent 10 key skills and learns new software

a pplications quickly.

EDUCATION

Wy oTech, Long Beach, CA 2009 -2010

• Medical Assistant Program

Renaissance High School, Long Beach, CA 2001 -2005

EMPLOYMENT EXPERIENCE

Pulmonary Medical Office Los Alamitos, CA January 2010 - February 2011

M edical Assistant

Meet and greet patients, sign in, data entry of patients information, schedule c appPF T, DLCO, CXR, MRI appointments,

fax doctors orders, request authorization for procedures, schedule 23 hr beds, fax authorizations, type up forms & labels,

a nswering phones, relaying messages, request information for doctor, confirm appointments, pull chart s for following

w eek, stocking inventory, v erify that documents are in chart for follow up, giv e directions for PFT/DLCO, check on line for

m essages, page doctors for consultations, collect co -pay, call in prescriptions, v ital patients, and xolair injectio ns.

A CS Education Services Inc. Long Beach, CA October 2008 - November 2009

T ransaction Processor/ Data Entry Clerk

Fax program, filing confidential files, data entry, operating copy machine, scanning of documents, sent v ia emails to

Supervisors, preparing of spreadsheets on Excel program, requesting death certificates, answering phones and directing

incoming calls. prepare outgoing mail, distribute daily mail, complete work in a timely matter, manage v ariety of

a dministrative and clerical functions i n high -volume office.

See 's Candies Carson, CA May 2006 - August 2008

Data Entry Clerk/Customer Service Rep

Keeps track of received data and documents, prepares and sorts documents, and identifies and interprets data to be

e ntered, processes v arious forms, maintains confidential information, reviews and makes necessary corrections to

information entered, and verifies accuracy of data to be entered.

Wine Country Gift Baskets Fullerton, CA September 2005 - January 2006

C ustomer Serv ice Representativ e

Taking customers orders, data entry, answering multiple phone lines, credit card verification, customer serv ice beyond

ex pectation, prov ides support by retrieving, copying, filing and shipping material, follow -up on customer inquires, and

o perating copy and fax machines.

Legacy Long Distance Cy press, CA May 2004 - January 2005

Phone Operator

Placing collect calls, answering multiple phone lines, place third party calls and customer service.

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