Customer Service Sales

Jerry A. Connor

**** ********* **. * Grand Prairie, TX 75052

214-***-**** * 214-***-**** * *************@*****.***

Objective Goals are to work in a challenging organization with room for advancement and self-improvement. To use

my many years of Collections, Customer Service and Sales experiences. I am looking to utilizing and

enhance my skills in Microsoft Word, Excel, personal pc, and other software while offering experience as

a responsible researcher and detail-oriented self-starter.

Experience

Interline Brands Incorporated Tulsa, OK

May 3, 2010–Oct 30, 2010

Account Management Specialist

• Manned a Multi-line telecommunication system

• Balanced the cash transactions of daily business revenues

• Maintained communications between patrons and our department

• Organized and assembled products and complaints and maintain accurate accounts daily

• Assisted with the processing of daily incoming and outgoing correspondence.

• Assisted co-workers with their training and performance skills and duties.

2008–2010 HSBC Card Services Inc., Tulsa, OK

Senior Collector

• Processed the patrons’ transactions regarding delinquent accounts.

• Contacted customers who are delinquent in their credit cards and negotiated payment plans

• Assisted in the training/managing of employees, ensuring they understand the policies/procedures

• Managed a multi-line telecommunication system.

• Examined and re-distributed incoming and outgoing correspondence, faxes and other urgent mail.

•

2007–2008 Capital One Auto Finance Tulsa, OK

Senior Collector

• Worked in mid-range Division of Collections in Auto Finance Loans

• Maintained communication with company divisions to meet potential needs.

• Retrieved and maintained files to expedite in the most efficient manner

• Worked with customers in negotiating re-payments on loans

1 Jerry A. Connor

• Examined, analyzed and updated customer information through Skip Tracing

2006-2007 First Data Corporation Inc. Tulsa, OK

Customer Service Representative

• Responsible for assisting customers with credit card concerns

• Researching customer account for credit line increases, cancel stolen cards and billing concerns.

• Updated and maintained accurate customer records.

2005 – 2006 Direct TV Satellite Company Tulsa, OK

Customer Service Technician

• Maintained customers accounts, diagnosed problems and billing concerns

• Scheduled dates and times for appointments on installations

• Answered phone lines and handled customer complaints

• Handled shipping and receiving with ability to lift up to fifty pounds.

•

2002 – 2005 US Cellular Incorporated Tulsa, OK

Sales Associate Representative

• Assisting with the purchase of cellular phones, rates and accessories.

• Maintained Personal, Commercial and Business accounts

Education

Charles Evans Hughes High School New York, NY

th

351 W. 18 Street, New York, NY 10011

• Courses in Accounting, Economics, Finance, Management and Speech.

• City University of New York, Bronx Community College

• 2 years Manhattan Bible Institute majoring in Homiletics and Church History 72-74 minor in Biblical

History and Family Counseling

• Evangelical Teachers training Association 76-78

• Overall G.P.A. maintained 3.0 / 4.0

Skills

Ability to type over 40 wpm and approximately 10,000 keystrokes on the adding machine. I have superior

knowledge of PC applications such as Microsoft Word, Excel, and Hyper-com. I am organized, detail-

oriented and welcome a challenge. I am independent and am able to work with minimal or no supervision.

I enjoy working in an active work atmosphere and enhance my growing abilities.

2 Jerry A. Connor

Reference: Available upon request

3 Jerry A. Connor

Contact this candidate