Training Management

Qualifications Summary

Seasoned, astute, and dedicated HR professional, offering extensive

experience encompassing personnel training and supervision, HR policy

interpretation and implementation, Recruiting, as well as training

curriculum development/facilitation. Demonstrate a collaborative management

approach with effective visioning and counseling to steer organizations to

achieve growth. Possess strong communication, interpersonal, public

relations, and leadership abilities. Exceptional skills in investigation

and resolution of employee-relations issues.

Core Competencies

Human Resources

. Exercises confidentiality and demonstrates a strong, neutral Human

Resources perspective in all interactions

Training and Development

. Ability to design and provide training solutions to drive performance

management productivity, including goal planning, coaching and

feedback, development plans, and performance evaluation.

Design and Implementation

. Proficient in initiating and constructing an instructional design

strategy, methods, and post-training evaluations.

. Adept at writing and revising training materials based on evaluations

and other indicators.

Mentoring/Coaching

. Extensive knowledge in coaching individuals and teams in leadership

and development, organizational behavior, teams and teamwork, goal

setting, key performance indicators, performance appraisal systems,

and others.

Employee Performance Analysis

. Skilled at cultivating employee skills and management capabilities,

and render tactical leadership on the organization to enhance employee

performance.

Employee Relations

. Demonstrates a collaborative management approach with effective

visioning and counseling to steer organizations to achieve growth.

Professional Experience

SoftLayer Technologies, Houston, Texas

HR Associate/Recruiter/Training Specialist Dec 2009-Present

Supervisor: Julia Fleitman

Hours per week: 60+

Responsible for supervision, management and administration of company

policies and programs covering employee relations, safety administration,

staffing, compensation/benefits, training, OSHA regulations,workers

compensation, and federal and state government compliance.

Managed the recruiting and hiring process to ensure compliance with all

applicable law and policy, including I-9 administration, online reporting

to state agencies for US and overseas applicants.

. Skilled with ADP and ExponentHR systems

. Coordinated the development and execution of management and associate

training events.

. Performed training needs analysis to formulate corporate training

strategy for all departments.

. Prepared details presentations for technical and management training

sessions.

. Benefits and Healthcare Management - Ensured proper administration of

benefits information including healthcare, 401K, ESPP, and Workers.

. Responsible for overseeing change management as well as in providing

training for Oracle ERP project and various User Productivity Kit

(UPK) training courses for departmental leads. Design and develop

department-specific training documents for Oracle end users and for

all departments.

American Express, Houston, Texas

Technical Manager/Trainer Sep 1997-Jun 2009

Supervisor: Kelli Smith Contact Number: 281-***-****

Hours per week:

Provided oversight in the installation of online travel tools to global

multinational accounts. Communicated directly with travel managers to

discuss project specifications, ensuring accuracy and efficiency.

. Managed and maintained utmost satisfaction of clients and high quality

of deliverables.

. Prepared and distributed key technical documentation to end users.

. Effectively administered multiple project implementations, including

consultation, building, training, and reporting.

. Worked collaboratively with the upper management to ensure proper

distribution of staff for upcoming projects. Led, trained, and

monitored help desk analysts. Developed gap analysis for existing

training curriculum. Rendered effective live and WebEx training

sessions for suite of online tools.

. Conducted training classes for approximately 5 to 45 participants.

Arranged and filed training modules catalog. Collaborated with

department leaders to address training changes.

. Planned and organized international travels to global client base;

managed to sustain sales quota on a monthly basis.

. Provided oversight in the installation of online travel tools to

global multinational accounts. Communicated directly with travel

managers to discuss project specifications, ensuring accuracy and

efficiency

Education

Coursework in Business (1987-1988)

North Texas State University, Denton TX

High School Diploma (1987)

White Oak High School, White Oak, TX

Professional Training

Advanced Instructional Design Certificate, Langevin Learning Services

User Productivity Kit (UPK) Developer Certificate, Oracle University

Technical Skills

Microsoft Office Suite ( Microsoft Project ( Oracle R12 ( Oracle UPK (

WebEx

ExponentHR ( ADP ( Windows (7, XP, Vista, 2000) ( Lotus Notes (

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