Customer Service Project

YOUFIT HEALTH CLUBS, Inc., Front Desk Customer Service from 09/26/12-current

MAIN ACCOMPLISHMENTS

Assist with accomplishing daily/weekly/monthly sales goals for gym memberships and personal training packages.

Be the face of the company and fulfill the preservation of scripted standards and policies through immaculate customer service. Always having a proactive attitude and treating clients with the utmost respect and attention to detail. Help to generate sales in membership and personal training face to face or via phone through the use of excellent communication and knowledge. Work with team of fellow front desk staff and personal trainers to accomplish monthly sales goals. Providing clients hands on assistance with the use of all gym equipment and general fitness and exercise inquiries.

CITIGROUP, Inc. - Facilities Coordinator from 03/01/06-08/08/08

MAIN ACCOMPLISHMENTS

Performed over 80 capital projects ranging from new construction to renovations to simple moves from inception to completion on or below budget. Created and maintained a database of over 100 professional movers across the Unites States. As a result, simplifying the process for sourcing, performing and completing commercial moves for 650 Smith Barney branches.

TOOLS AND SKILLS ENABLING ME TO ACCOMPLISH MY GOAL

Attention to detail, organization, teamwork and administration: Worked with a team consisting of 10 Divisional/Project Mangers on relocations, renovations, alterations and carpet replacement projects across the United States. Used Project Management Systems in combination with purchasing software to source, spec, purchase and install said projects. Created and maintained Project Status Reports for Design and Construction Department allowing accuracy and shared information throughout various divisions and departments within firm.

ALLIANCE CAPITAL MGMT., Ltd.- Audio Visual Services Coordinator from 10/11/04-11/17/05

MAIN ACCOMPLISHMENT

Aided in the creation and implementation of Event Management Systems database to centralize and organize room reservations and audiovisual services. Allowed for more organized management and exceptional service for 17 floors of conference room space.

TOOLS AND SKILLS ENABLING ME TO ACCOMPLISH MY GOAL

Creative thinking, immaculate customer service : Being the main liaison between clients and services provided by the Facilities Service Desk. Event planning including but not limited to coordinating seating and audio visual/dining services producing a successful event. Monitor all events/clients services through daily and monthly reporting to Executive Management and various participating departments throughout company.

WASHINGTON Mutual Bank, Inc., - Construction Project Coordinator from 04/01-01/02

(Formerly Dime Savings Bank- Administrative Assistant from 11/98-04/01)

MAIN ACCOMPLISHMENT

Multi tasking, interacting with all levels of management: With WMB- Successfully assisted with the Sign Conversion project of over 100 branches from DIME to WMB with minimal disruption of service to

clients. Helped with the closing of all open construction/renovations of old branches in order to reconfigure to new design concepts.

WASHINGTON Mutual Bank, Inc., (CONT’D)

With DSB- Introduced and implemented the use of computer generated reports, spreadsheets, construction based software into Design and Construction Dept. Increased and improved productivity, accuracy and budget goals of all capital projects done by 3 Sr. Construction Managers always in the field.

TOOLS AND SKILLS ENABLING ME TO ACCOMPLISH MY GOAL

For WMB- Coordinated with branch clients and sign Conversion Company in conjunction with proper project reporting and vendor coordination to get all branches fully operational under new design.

For DSB- Serve as complete administrative support for PM’s for new and existing construction projects and relocations for bank owned/leased space. Generated and maintained project invoicing and reporting allowing better tracking of all working projects.

ABOUT ME

I am a very talented and organized person who has worked with some very large corporations. I give everything 110% and take my career choices personally.

In 2009, I made a very conscious decision to make a change in my life via the use of proper diet and exercise. Since then, I have lost 40lbs and have thrown myself into the world of fitness. As a result of my love for exercise and nutrition, I have decided to begin my Personal Training Certification with the National Academy of Sports Medicine. I hope to complete this training in May 2013. Fitness is not just a past time to me. It is fun and exciting and I love teaching and showing people of all ages that if you like doing something and have fun at it, you will succeed.

My proficiencies include but are not limited to all MS applications,, EMS software, REMS purchasing system, Bing, Google and most internet researching engines and social networking tools. Ability to read and interpret blueprints and work with all levels of management, vendors, clients of all sorts.

EDUCATIONAL BACKGROUND

GAPS IN EMPLOYMENT

Since relocating to Florida from NY in 2007, I continued working with Citigroup until 2008. From 2009, I have been proudly volunteering most of my time and services at James Hunt Elementary School in Coral Springs. Doing so continues to instill the dedication and commitment in me to do something worthwhile. Whether it’s filing, organizational work or assisting teachers in the classroom, it demonstrates my ability to stay focused and gets the job done successfully, regardless of the task.

RICHMOND HILL HIGH SCHOOL- High School Diploma in 1994

Any references will be produced once requested, Thank You.

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