Engineer Management

A nna Clubb

*** * ****

O'Fallon, I L *****

Day Phone: 618-***-****

Email: ****.*****.***@**********.***

OBJECTIVE:

To obtain a position that will enable me to use my strong organizational skills, educational

background, and ability to work well with people.

EDUCATION:

Park University - Bachelor's Degree of Science Mgmt/Human Resource - 7/2005

SPECIAL SKILLS:

Section 508, 2003

ColdFusion March 2001

Microsoft 2000 Network and Operating System Essentials, February 2001

Updating Support Skills from Windows NT 4.0 to Windows 2000, August 2001

Introduction to Oracle: SQL and PL/SQL, October 2001

Network and Operating System Essentials, February 2001

JavaScript, February 2001

Fasts Track HTML, Nov. 2000

Microsoft Windows, 2000

Excel 5.0, May 1999

Dreamweaver

Supervisory Success Certificate 2007

Share point 2008

WORK EXPERIENCE:

NCI Information Systems - Fairview Heights, IL 9/2000 - Present

Systems Engineer Associate - Over 10 years of supervisor experience. Responsible for training

USTRANSCOM staff members, implementing plans and procedures. Responsible for the operation,

maintenance, of all Web Shop applications as a System Administrator. Maintain web pages using HTML,

JavaScript, Home site, Dreamweaver and ColdFusion software. Maintain user accounts and permission

with all Web Shop applications

Over six years of system administration and web development experience which involves the design,

development, testing, implementation, evaluation, system backups and maintenance. Use system logs to

monitor security and provide Webtrends statistics. Develop procedures and measures for ensuring quality,

at the best value, which has earned a reputation for excellence.

Received several awards and letters of appreciation from USTRANSCOM personnel Management for

serving as editor of Natasha's Corner Newsletter which had customer tips and valuable information.

Independently responsible for managing and training over 100 USTRANSCOM personnel, who are the

primary webmasters for individual directorate. Also, provided one-on-one training when necessary for

webmasters. Performed research and evaluation of web page development software. Maintain a web

accessible database of authorized webmasters. Ensure current webmaster listing is available software

issuance/licensing and desktop configurations. Create user accounts and assign right and permissions to

their appropriate directories and files. Act as an administrator to unlock user accounts.

Attend meetings, on behalf of Webmaster, held at USTRANSCOM or other locations involving web page

related issues. Task Lead for operations group Level III helpdesk troubleshooting and correct customer

problems, manage escalated incidents, consistent and regular communication with customer's adherence

to incident management procedures, undertaking root cause analysis, provide phone support as well as

some desk side support. Responsible for collections, study/analysis of information necessary for the

development of web support, design, records management, and testing before deployment of

applications.

Verify functionality of newly developed applications to include link analysis and general presentation.

Perform oversight, directs activities, review results of plans, actions/implementation for customers. Assist

in developing and implementing policies, procedures, for all USTRANSCOM web-based products. Work

with program managers to develop new web content and related program initiatives .

Home Health – O’Fallon, IL 6/1993 – Present

Hab tech - Provided in home care to a C-5/6 quadriplegic and mentally impaired patient requiring

constant care. Duties included maintaining personal hygiene, providing physical therapy, preparation of

meals and feeding, planning activities and transportation as required.

Lebanon Manor/Terrace - Lebanon, IL 3/1990 - 3/1993

Lead Habilitation Technician - Responsible for all facilities, residents and subordinate 8 employees during

assigned shifts. Scheduled employees to ensure full availability of personnel. Administered resident

programs, activities, morale and welfare program. Coordinated with professional medical services

organizational and personnel. Assisted residents to develop communications and mobility skills to

improve their capacity for independent living.

REFERENCES :

Kenneth Tingman

US Dept of homeland Security Federal Coordinating Officer

Phone Number: 808-***-****

Email Address: *******.*******@***.***

Reference Type: Professional

Frank Clubb

Phone Number: 618-***-****

Reference Type: Personal

Contact this candidate