Customer Service Sales

Jonathan Reid

*** ******* ***, **********, ** ***48

707-***-****, **************@*****.***

OBJECTIVE

To obtain a job in the business industry with a focus in the Human Resource

field that will enable me to utilize my skills acquired through previous

experiences while being introduced to a range of interpersonal business

related functions.

EDUCATION

Bachelor of Arts-Communication; Emphasis: Public Relations

Graduated: 12/2010

Minor Kinesiology

California State University, Fullerton

Overall G.P.A 3.3

Deans- List fall 2007, spring 2008

RELEVANT COURSEWORK

. Public Relations Management

. Principles of Communication Research

. Public Relations Writing

. Writing for Mass Media

. Principles of Advertising

. Writing for Journalism

SKILLS

. Exceptional customer relation experience

. Extended experience with Microsoft Word and Microsoft Excel

. Superior teamwork and organizational skills

. Ability to motivate others through contagious enthusiasm

. Strong oral communication and writing skills

COURSE PROJECT

Public Relations, The Early Literacy Program

8/10-12/10

. Wrote press releases, media alerts, brochures, and flyers

. Responsible for recruiting, supervising, and training volunteers

. Planned and hosted events for program

. Developed great communication skills through public speaking at local

high schools and church's

. Assisted in researching volunteers

. Established and maintained volunteer program

INTERNSHIP EXPERIENCE

Intern, Orange County Flyers, Fullerton, CA

5/10-9/10

. Designed Excel spread sheets of past and present customers

. Improved company operations by determining opportunities for

improvement and presenting them to upper management

. Negotiated sales tickets with past and present customers

. Demonstrated a strong customer service/ client relations through

solving customer problems

. Assisted in sales and distribution of tickets

CBS, Studio City, CA

5/08-8/08

. Learned techniques of interviewing professional athletes

. Performed wide variety of administrative and organizational tasks

working with phones, copy machines, and filing systems

. Provided assistants in editing sports film for television

. Developed relationships with athletes, management and producers

WORK EXPERIENCE

Hotel Les Mars, Front Desk, Healdsburg, CA

4/11-Present

. Performed a variety of administrative and customer in multiple

departments including customer call center, sales, and filing

. Resolved guess complaints, ensuring guess satisfaction

. Prepared and stored source documents, and identified and interpreted

data to be entered

AFFILLIATIONS

Public Relations Student Society of America

August 2008-December 2010

International Association of Businesses Communication

August 2009-December 2010

Contact this candidate