Management Technical Writer
Resume:
Joseph F Baird
Seattle, WA ****7
*******@***.***
www.linkedin.com/in/josephfbaird
Technical Writer
Results-driven technical writing professional with over 10 years'
experience in high tech companies in Puget Sound. Produce well written
technical and user documentation reducing service calls and improving
sales. Resourceful, creative, and highly organized leader in writing team
environment. Proven ability to simplify complex technical topics focused on
specific target audiences. Advanced degrees in content management and
technical writing and editing from University of Washington.
Expertise and Skills
. Online help, Web Content, User Manuals, Installation and Setup Guides
. RoboHelp HTML, FrameMaker, Visio, HomeSite, Microsoft Office
. HTTP, XHTML
. Windows, Unix, Tandem, Telephony
. Microsoft Interdev, Borland Starteam, IBM Rational Doors
Work Experience
GE Healthcare, Seattle, WA Technical Writer/Lead 1999-2010
Contributing member of writing team that supported Centricity Enterprise, a
complete software solution for enhancing patient care in large healthcare
enterprises. Highlights of experience include:
Major Program Releases
Wrote and coordinated documentation for multiple large program releases
containing over 200 major features within a six month cycle to deliver on
schedule. Activities included:
. Represented documentation function in group of 12 team members
successfully meeting program delivery dates.
. Interfaced with over 20 subject matter experts weekly developing,
reviewing, and refining top quality content for end user delivery.
. Effectively learned and implemented new business product and quality
processes ensuring complete compliance with business development
requirements.
. Served as advocate for end user in design and development process
providing targeted, focused, and useful customer documentation.
. Actively explored, designed, and implemented better documentation
standards, processes and tools.
User and System Documentation
Developed from scratch and wrote new program feature documentation
including:
. Delivering end user documentation on hospital meaningful use requirements
needed for clients to qualify for government stimulus money.
. Creating user help for patient information and insurance program features
that dramatically helped clients increase financial performance.
. Writing major document exchange and lab interface documentation enabling
sharing of hospital and patient information between different systems.
. Preparing complex installation and release notes summaries.
Special Teams
. Researched XML editors on tool team and made recommendation to support
content management initiative.
. Deployed minimalist concepts simplifying documentation set
transformation.
. Created editing check lists and style guides improving quality of writing
in team.
. Extensively researched recommendation for XML editor supporting new
content management system
Mentoring and Training
. Recognized by management for successfully training and mentoring three
new staff hires.
. Fully supported 20 team members on StarTeam document management system.
. Gave multiple training presentations to project teams on Microsoft Word
to improve team tool ability.
Additional Related Experience
Partes Corporation, Kirkland, WA 1998-
1998
Senior Writer
Celluar Technical Serivces, Seattle, WA
1996-1998
Senior Technical Writer
Education
Certificate in Content Management
Certificate in Technical Writing and Editing
University of Washington, Seattle, Washington
B.A. English, Illinois Wesleyan University, Bloomington, Illinois
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