Sales Customer Service
Resume:
Andrew Loniak
Mountaindale, NY, **763
*******@***.**.***
www.linkedin.com/in/aloniak
SUMMARY
Information Technology Support Specialist with over eight years of
experience providing technical assistance to home and small business users
as well as Point of Sale (POS) equipment and associated networking and
servers. I Demonstrate an ability to integrate computer skills, customer
support experience and a comprehensive education to exceed technical,
business, and customer expectations. Skilled at diagnosing and correcting
problems, I minimize customer stress and system downtime. Professionally
certified by CompTIA, Lexmark, Hewlett Packard, Microsoft, Fujitsu and
Brain-Bench and actively perusing new certifications.
Proficient at computer hardware problem prevention, diagnosis and
resolution
Adept at forming Customer Service relationships that minimize stress,
enhance communication and avoid system downtime
SKILLS
Hardware Diagnosis and Repair, Desktop Operating System Troubleshooting,
Point Of Sale Operations, Client Support & Resolution Techniques,
Electrical System Diagnostics, Technical and Non-Technical Customer
Service, System & Server Maintenance, Security, Technical Sales, Circuit
Component Repair, Phone System Support, Microsoft Applications, Networking
Setup and Diagnosis
EXPERIENCE
Field Technician II
Agilysys, Solon, OH (remote)
Point-of-Sale Computer Technician 12/2009 - Present
Work independently and manage a company vehicle and 350pc inventory
Establish and maintain an outstanding relationship with clients and
management
Troubleshoot, repair and prevent issues with POS and PC equipment
Install, diagnose and repair network switches, racks and WIFI access
points
Owner/Operator 12/2002 - 11/2009
Personal Computers Repairs Plus
New Windsor, NY
Small computer and electronics repair and consulting business
Specializing in small home office ergonomics & entertainment
Technical Sales Specialist
Mosaic Sales Solutions, Houston, TX (remote)
Technical Demonstrator - Electronics 4/2006 -
3/2009
Awarded Salesmanship award in 2006, Q4 for exceeding sales quota by 47%.
Responsible for all technical knowledge related to products, maintaining
product functionality and presentation
Coordinated training sessions for store personnel and customers to stay
current with emerging technologies
Field Engineer I
Fujitsu, Frisco, TX (remote)
Point-of-Sale computer system and server repair 3/2007-2/2008
Debug, diagnose and repair computer terminals and associated hardware in
many remote locations
Upgrade servers and peripherals regularly to ensure functionality and
maintain user security
Work independently in a large geographic region and maintain a company
vehicle
Help Desk Specialist II
IBM, Fishkill, NY
Tier 2 Support for Astra/Zeneca Technical Support 7/2006 - 3/2007
Assist incoming callers with technical issues and route to proper
department
Document all calls and research as needed to solve issues and prevent
downtime
Analyze frequent problems reported and implement training for employees
Various Electronics Retail Experience
Staples, Best Buy, Radio Shack
1/2001 - 6/2006
Helped clients with business electronics and computer hardware
Activated and troubleshot cellular phones and wireless networks
Programmed scanners, CB radios, WIFI devices
Trained employees on camera features and sales techniques
EDUCATION
Undergraduate Cert., Computer Info. Management
Ashworth College Norcross, GA. Online Campus 10/2010
Emphasis on Networking
Undergraduate Cert., Forensic Computer Examiner
Penn Foster College Scranton, PA. Online Campus 12/2010
Courses covered security and privacy of information as well as criminal
threats, cybercrimes, and hackers
Learned the skills needed to conduct a high-tech forensic investigation
Associates in Applied Science, Business Management
SUNY Orange Middletown, NY 5/2009
Electronics and Computing Club member
Helped organize and implement business club activities
Volunteered in and tutored students with computer related coursework and
study
compTIA A+ Technical Field Support Training Curriculum
Orange-Ulster CTEC Goshen, NY 1/2003
Comprehensive A+ Technical Support training class and workshop
Maintained a 3.9 GPA within the I.T. program and graduated with honors
Assisted with in-house computer repair and networking functions
TECHNICAL CERTIFICATIONS
CompTIA Healthcare IT Technician 2011
CompTIA Strata IT Fundamentals 2011
Microsoft MTA: Networking 2011
CompTIA Strata Green IT Professional 2010
ETA Certified Computer Service Technician 2010
Several NCSA Computer Certifications 2009-2010
Numerous Brain-Bench Technology Courses 2007-2010
Microsoft Office Specialist (MOS) 2008
Microsoft Certified Professional (MCP) 2008
Microsoft Certified Desktop Support Technician (MCDST) 2008
HP Accredited Platform Specialist: Commercial (APS) 2008
CompTIA Certified A+ IT Hardware Technician 2007
OTHER CERTIFICATIONS
CPR, AED & Basic First Aid 2010
FEMA Professional Development Certificate 2009
New York State Unarmed Security Guard 2008
AFFILIATIONS
IEEE (Institute of Electrical & Electronics Engineers) Member
ETA-i (Electronics Technician Association) Member
New York Red Cross Member
REFERENCES
References are available upon request, and available on my Linkedin page:
www.linkedin.com/in/aloniak
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