Customer Service Manager

**** ********* **** ***** 856-***-****

Swedesboro, NJ E-mail

***** **************@comca

st.net

Thomas Wiltsey, Jr.

Objective To utilize my extensive experience, knowledge and

leadership abilities in a management position.

Summary of Experienced management professional with

Qualifications exceptional interpersonal, supervisory,

quantitative, customer service skills, and strong

leadership abilities with the goal of increasing

employee job satisfaction and motivation to

contribute to the goals and mission of the

organization.

Education 1990 - 1994 Monmouth University West Long Branch,

NJ

B.A. in Psychology, Minor in Mathematics

Professional Graduated Summa Cum Laude

experience Tutor and Teacher's Assistant for Statistics &

Mathematics

4/2010 - present PHH Mortgage

Mt. Laurel, NJ

Mortgage Loan Processor responsible for guiding up

to 60 home buyers at a time through the loan

process up until closing. The duties include

collection of documentation, maintaining the data

in the processing system and serving as the

customer service liaison between the client and

underwriting.

12/2009 - 4/2010 Rave Motion

Pictures Voorhees, NJ

Manager at a 16 screen movie theatre, performing

all basic management duties.

4/2007 - 12/2009 National Amusements,

Inc. Voorhees, NJ

House Manager for a 16 screen movie theatre

reporting only to the general manager.

8/1996 - 4/2007 Ritz Theatre

Group Philadelphia, PA

Assistant Director of Operations for a small

inepenedent movie theatre chain with 4 locations.

House Manager for a 16 screen movie theatre with

annual gross income of $18-20 million and almost

one million patrons per year

Supervise Management staff of 20 and general staff

of 150+ employees

Preparation and final approval of all employee work

schedules, including frontline staff,

projectionists, and management, while responsibly

managing payroll budget based on business

fluctuations

Payroll analysis and processing of staff of over 60

employees (annual payroll of over $500K)

Human Resource responsibilities including employee

evaluations, recognition of positive job

performance, input on raises in salary,

disciplinary actions, and upkeep of personnel files

from date of hire

Program weekly show schedules based on projected

income and attendance

Ultimate responsibility for maintaining appearance,

functionality, safety and security of 16

auditoriums, 5,000 sq ft lobby, projection booth,

offices and outside grounds, in compliance with

OSHA regulations

Responsible for the complete care and management of

any customer service questions or concerns via

in-person contact, emails and telephone calls

Responsible for accounts payable and receivable,

petty cash, and building funds of $25,000, and the

processing and approval of purchase orders and

emergency work orders

P/L analysis and annual budgeting projections

Preparation, administration and analysis of weekly,

monthly, and annual concession inventories

including product yields, spoilage control, item

analysis,

Manage upkeep of all business software for payroll,

ticket sales, concession sales and inventory

tracking

Supervise and coordinate all special events, such

as film festivals, corporate theatre rental, and

charitable events and donations

Prepare and coordinate weekly advertising

References Jim Wroblewski, Lead Manager, Rave at the Ritz

Center, 900 Haddonfield-Berlin Rd., Voorhees, NJ

08043. Phone: 856-***-****. E-mail:

***********@******************.***

Ali Bryk, Supervisor of team BW1 at PHH Mortgage, 1

Mortgage Way, Mt. Laurel, NJ 08054. Phone: (866)

471-6683 X80431 E-mail:

**********.****@**************.***

Bruce Forshee, Former District Manager, National

Amusements, Inc., 200 Elm St., Dedham, MA 02027.

Phone: 732-***-****. E-mail:

************@*****.***

Contact this candidate