Supply Chain Engineer

Michael L. Miller

***** ********* ****** ***. ****, Fremont, California 94538 .

************@*****.*** . 650-***-****

Business Process Analyst

Fortune 100 expertise in global supply chain management. Exceptional

collaborator and cross-functional team member with ability to solve

organizational issues through detailed reporting and analysis. Talent for

identifying business requirements and roadblocks, creating the detailed data to

support a new business model, and managing

the new model to achieve business revenue success. Passionate about customer

advocacy to maintain loyalty and increase market share.

SOFTWARE:

Business Objects

Unix/Windows

Clarify 10.0

Oracle

Web author

MS Access

SQL

Prophet by Baxter (Spares planning tool)

MS Excel

EXPERIENCE

Silicon Graphics International (SGI) Fremont, CA

High performance computing, servers, storage, data centers and professional

services. 1993 to 2011

Business Analyst (May, 2009 to 2011)

Retained to lead the data analysis and reporting for Logistics, Finance, HR and

Service functions after Silicon Graphics Inc. acquisition by Rackable Systems

Inc. Central support expert for creating business processes.

Business Analyst (1993 to 2009)

Responsible to define, develop, create and maintain the following critical

reports that support metrics / processes across the entire global organization.

Finance:

Sales backlog control and the BBB (Booking, Billings, and Backlog).

Balance Sheet calculations for the Service organization for Month, Quarter, and

Year end close.

Warranty costs matrix that calculates the impact of the reserve on the P&L and

Balance Sheet.

US Tax reporting used to calculate domestic warranty shipments of interstate

material.

Information Technology (IT):

Creator of the Business Objects environment 6.5.1 acting as CBOM for six years.

Owner of all Universes within Business Objects and the only FBOM for SGI.

Created UAT environments for end to end user testing as needed including the

very successful Rackable to SGI conversion instance and the Support universes

during the resent backend update.

Desktop Testing before new patch releases.

SOX reviews and testing.

Engineering:

Top 5 Defective Returns Report is a rolling view of the top defective parts

returned so the Engineer can work the issues with these as a priority.

Managed DOA (Dead on Arrival) parts shipped as a percentage of total shipments

globally.

No Trouble Found (NTF) repair vendor. The use of this data helped to reduce the

number of NTFs from 52% to 15% globally.

Inventory & Planning:

Created Cycle Count Reports that enabled SGI to discontinue its yearly physical

inventory.

Inventory in transit report that allowed management to align the aging inventory

with the company goals.

On hand (for insurance) monitors the liability for each stocking location

globally.

Queue Management monitors the age of requests in every manager's team.

Excess & Obsolescence calculations that allow the company to make timely

decisions regarding scrapping or redeployment.

Monthly Repair Forecast enables planning to determine what and how much needs to

go to the repair vendor to fulfill predicted customer volume.

Volume Fill Rates, Stocking Locations Fill Rates, and On Time Delivery reports

used for dashboard metrics.

Manufacturing Performance to Forecast gives high level and detail data for

critical decisions.

Created Supply Chain reporting from purchasing part to receipt from the repair

vendor and back in inventory for use again. This data shows aging at each point

in the process to quickly pinpoint potential problems.

Inventory turns are used by Finance and Planning for many calculations split by

headquarters, field, and product.

Service Logistics:

Backlog reports that show the customer requests pending shipment and

availability in other stocking locations or at repair vendors.

Global Outstanding Defective Returns used to monitor the field returns and aging

alerts.

Other key accomplishments:

Redesigned / architected the data warehouse from a five server environment to a

two server environment creating a much smaller IT footprint and faster

infrastructure utilizing new supported servers.

Assisted in the design creation transitioned from PeopleSoft to Oracle.

Created the Business Objects HR universe.

Created the entire suite of HR reports two weeks before it was due.

Litton Applied Technology San Jose, CA

1981-1991

Inventory Analyst

Applied Technology was a DOD facility that built radar warning systems. I

performed standard Inventory control functions: cycle count, inventory

verifications, and audits. I was responsible for all GFM, GFE, CSO and Common

stock.

.

United States Navy

1978-1980

Torpedo Mans Mate, Submarine Service

Weapons division responsible for Nuclear and Non-Nuclear ordinance including

Polaris Missiles, MK14, MK36, and MK48 torpedoes, small arms, and pyrotechnics.

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