Customer Service Human Resources
Resume:
STEVEN T. HARTER
Swanton, OH. 43558
CAREER PROFILE
Bachelor's of Business Administration with substantial experience as an
Operations Supervisor. Demonstrated the abilities to adapt to new
situations and lead the work crew through these processes. Motivated
leader that deliver's exceptional customer service proven to result in
successful business outcomes.
PROFESSIONAL EXPERIENCE
BAX Global, Inc., Toledo, Ohio
Crew Supervisor/ Build-Up New-Hire Trainer
November 2010 - Present
Manage work crew during the Build-up process, which consists of 15
employees.
. Supervise and adjust manpower and resources to handle volume
during operation for maximum productivity.
. Preplan operation for area based on volume alerts and messages
from the field.
. Ensure freight moves on time.
. Complete documentation and report organizational results to
manager and other parties involved.
. Select and place staff, ensure staff receives training for
activities, and define specific job assignments.
. Manage performance to ensure required levels of productivity and
achievement of organizational objectives.
. Oversee and lead the build-up of cargo destined for aircraft and
trucks.
. Follow rigorous Federal mandates for the proper transportation
of and stowing cargo of all types through our air network.
. Qualified and trained to handle and move dangerous goods
shipments.
Schenker, Inc., Toledo, Ohio
Service Supervisor
December 2007 - November 2010
Manage work crew during Build-up process for International flights from
Toledo Hub.
. Supervise international service and operations activities as it
relates to build-up, security, freight movement, and employee
issues.
. Research and resolve customer problems and complaints on
international and transit issues.
. Assist in identifying and improving service and operations
related issues in a station, including on-time delivery,
accurate and timely data entry, and efficient warehouse
operations.
. Assist in auditing and researching service performance issues
and develop recommendations for improvements.
. Maintain the security of freight in accordance with security
procedures.
. Ensure a safe working environment through consistent practice of
safety programs and procedures.
. Select and place staff, ensure staff receives training for job
activities, and define specific job assignments.
. Manage performance to ensure required levels of productivity and
achievement of organizational objectives
. Oversee the check-in and build-up of International cargo.
. Monitor and maintain the TSA standards for screening cargo.
BAX Global, Inc., Toledo, Ohio
Crew Supervisor/ Breakdown New-Hire Trainer
March 2004 - December 2007
Manage work crew during the Breakdown and Aircraft upload
processes, which consists of 25 employees.
. Supervise and adjust manpower and resources to handle volume
during operation for maximum productivity.
. Preplan operation for area based on volume alerts and messages
from the field.
. Ensure freight moves on time.
. Complete documentation and report organizational results to
manager and other parties involved.
. Select and place staff, ensure staff receives training for
activities, and define specific job assignments.
. Manage performance to ensure required levels of productivity and
achievement of organizational objectives.
. Monitor and lead the Breakdown process on the Bulkdock and Long-
freight
. Qualified and trained to handle and move dangerous goods
shipments.
Full time Cargo Handler
July 1997 - March 2004 Leadership
provider to work crew in Supervisors absence.
. Leadership of work crew.
. Loaded and unloaded aircraft and trucks.
. Performed shipping and receiving duties.
. Trained and instructed new employees on policies and procedures
of the company.
. Back-up Breakdown Supervisor.
EDUCATION
Owens Community College, Toledo Ohio
Associate of Science Degree in Business Management
American Intercontinental University Online, Hoffman Estates Illinois
Bachelors Degree in Business Administration concentration in Management
.
Tiffin University, Tiffin Ohio
Master's Degree in Business Management with concentration in Leadership and
Human Resources (Dual Major) - Expected graduation date for Leadership -
Summer 2012, Human Resources - Fall 2012
PROFESSIONAL DEVELOPMENT
Effective Supervision Workshop Effective
Communication Seminar
Personal Accountability Seminar Conflict Management
Seminar
Employment Law Seminars Get Motivated
Business Seminar
Emotional Intelligence Seminar Dangerous Goods
Coordinator
PROFESSIONAL AFFILIATIONS
American Red Cross
Muscular Dystrophy Association
Bureau of Dangerous Goods
Air Transport International
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