Customer Service Quality Control

UNNATIBEN S. PATEL * Westview Terrace ( Teaneck NJ 07666 (

732-***-**** ( **********@*****.***

SUMMARY

> Background in Healthcare Management, Pharmaceutical Chemistry,

and drug related issues.

> Special interest in pharmaceutical marketing and sales areas.

> Diligent work habits, leadership qualities, quick learner with

dedication towards work and developing professional skills.

PROFESSIONAL EXPERIENCE

Pharmaceutical

Pharmacy Technician, Volunteer, J & J State street pharmacy,

Hackensack, NJ Dec 2010 - March 2011

> Assisted the pharmacist in preparing prescriptions and provided

customer service

> Assisted the pharmacist with the receipt and stocking of medication

deliveries

Trainee, Cerenal Pharmaceuticals, Gujarat, India

Summer 2008

> Observed formulation, production, evaluation, quality control and

packaging processes

> Learned manufacturing procedure of semi-solid dosage forms, such as

creams, gels and ointments

Trainee, Vital Formulations Ltd., Gujarat, India

Summer 2007

> Rotated through manufacturing, evaluation, packaging, and record

maintenance departments

> Observed manufacturing of liquid dosage forms, such as syrups and

emulsions

> Operated production equipment of solid dosage forms, such as tablets

and capsules

> Wrote report and gave classroom presentation on dosage forms upon

completion of training

Pharmacy Assistant, Sahajanand Medical Store, Gujarat, India

Summer 2006

> Assisted in dispensing of drugs by their generic and brand names

> Performed data entry and record maintenance regarding the sale and

purchase of drugs

Teaching

Math Tutor, Volunteer, Project - Literacy, Bergen Community College

Learning Center, Hackensack, NJ

Sep - Dec 2009

> Taught students basic concepts of math in preparation of GED exam on

individual basis

Math Faculty, Dev Coaching Center, Gujarat, India

May - Dec 2008

> Taught undergraduate and graduate students algebra, arithmetic,

geometry, statistics, probability and related concepts to prepare

students for GRE, GMAT, and SAT examinations

> Oversaw classes of 50 students five days weekly

> Assisted students with academic difficulties on individual basis as

needed

On-campus

Computer Lab Assistant, Computing Services, Fairleigh Dickinson

University, Teaneck, NJ

Jan 2010 - May 2011

> Assist students with use of computers and provide solutions

> Serve as a liaison between students and department to provide

optimal services

EDUCATION & CREDENTIALS

MBA in Pharmaceutical Management, 3.71 GPA

May 2011

Fairleigh Dickinson University, Teaneck, NJ

Bachelor of Pharmacy, Percentage: 69%

May 2008

Ramanbhai Patel College of Pharmacy, Gujarat University, India

ACTIVITIES

> Paper: Enzyme Biotechnology in national technical festival,

VORTEX March 2006

> Coordinated National Pharmaceutical Technology Carnival,

AVALANCHE as a volunteer Dec 2007

SKILLS

> Computer: Word, Powerpoint, Excel, and Access

> Other skills: Excellent presentation skills, Fluency in

international languages, and Leadership skills

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