Customer Service Sales
Resume:
Jeannie L. Manriquez
Grapevine, TX 76051
***********@*****.***
SKILLS / ATTRIBUTES
. Proficient in Microsoft Word, Excel, Publisher, Power
Point, and Adobe Illustrator
. Excellent customer service/support
. Can work independently or be a great team player
. Ability to multi-task
. Pleasant, friendly and highly organized
. Ability to communicate in Spanish
. Typing Speed : 50 WMP
EXPERIENCE
Office Depot- El Paso, TX/ New Mexico/ West Texas
www.officedepot.com
Document Sales Consultant- Business Solution Division
October 2009 - April 2011
Outside Sales
. Sales skills included customer service for Copy and
Print Services along with promotional items, quoting
customers, finalizing all opportunities, implementation
of new accounts, regular reporting of accounts in the
pipeline to management, entertaining customers,
networking, cold calling and also attending sales
training conferences, community events hosted by
organizations such as the Chamber of Commerce to promote
products and services
. Account Management skills include following up with
customer's aging and receivables, as well as growing the
account by bringing on additional business
. Supported 18 retail stores, 2 District Managers and 9
office supply reps that cover El Paso, New Mexico and
West Texas to also include the Fort Worth area.
. Worked with numerous vendors to generate quotes on
specialty items
. Clientele consisted of accounts established with Office
Depot
Department Manager - Retail
July 2006 - October 2009
. Managerial duties included supervising associates to
ensure that goals were met, managed inventory and
supplies, and updated price changes on a as needed basis
. Heavily involved in weekly manager meetings which
consisted of addressing sales opportunities as well as
identifying opportunities to reduce expenses.
. Tasks included analyzing daily processes to exceed
customer service expectations, cross training and
opening/closing of the store
El Paso Times - El Paso, Texas
www.elpasotimes.com
Real Estate Marketing Consultant - Outside Sales
February 2005 - June 2007
. Duties included generating and implementing marketing
tactics to acquire new customers and maintain
competitiveness to secure over twenty-five accounts
. Skills included cold calling, aggressive outside
selling, and collection on accounts
. Worked with a graphic design team to produce an
effective ad to meet customer's expectations, scheduled
new ads, prepared ad copy, managed a weekly publication
and visited with clients regularly
. Clientele consisted of Realtors, Mortgage Lenders,
Commercial Sector, and For
Sale by Owners
Fedex Kinko's - El Paso, Texas
www.fedex.com
Project Coordinator
August 2004 - February 2005
. Responsible for the training and supervision of 10
employees
. Established long lasting relationships with customers
. Perform daily audits on customer work orders to ensure
that all orders were completed accurately and on time
. Operated and maintained all machinery to perform various
print jobs
. Prepared FedEx Shipments and daily drops
Office Depot- El Paso, Texas
www.officedepot.com
Copy and Print Specialist- Retail
February 2001 - August 2004
. Operated copier, fax machine, large format equipment,
lamination, assisted in designing artwork, binding and
provided additional services such as business cards,
letterhead documents, signs, etc.
. Responsible for stocking and ordering department
supplies on a weekly basis
. Cashier
EDUCATION
University of Texas at El Paso - El Paso, TX
Degree: Business Administration
Major: Marketing
Graduated: December 9, 2006
TRAININGS
. Solution Selling
. Professional Sales Skills
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