Quality Control Technician

CATHERINE COOPER

** **** **. ? Brockton, MA *****

Phone: 781-***-**** ? Email: **********@*******.***

IT TECHNICIAN

. Installed, configured, maintained, and problem solved Windows

XP/Windows 7 PC systems and Network components within the campus

network.

. Assisted in the installation and implementation of network elements on

a campus level.

. Involved in ongoing system and network maintenance for Porter and

Chester's Canton Campus.

. Consistently provided superior, high quality results which led to

increased responsibilities within my roles.

. Create new user accounts /password reset/enable-disable accounts in

Active Directory.

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EDUCATION / TRAINING

PORTER AND CHESTER INSTITUTE

Canton, MA

Computer and Network Technician

7/2010 - 7/2011

Trained in the installation, configuration, and maintenance of client

computers

as well as network hardware, cabling and connectivity components.

COMPUTER LEARNING CENTER

Somerville, MA

Computer Programming Certificate

QUINCY COLLEGE

Quincy, MA

Computer Science Coursework

CERTIFICATIONS

[pic] CompTIA A+

May 23, 2011 2009 A+

[pic] CompTIA Network+

November 12, 2010

N10-004 Network+

MCP (Microsoft Certified Professional)

(pending)

70-270 Installing, Configuring & Administering Microsoft Windows XP Pro

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WORK HISTORY

MacDonald and Evans - Braintree, MA

2009-2011

Programming Consultant

Dynagraf Corporation - Canton, MA

2009-2010

Programming Consultant

Premere Color - Rockland, MA

2006-2009

Senior Programmer / Analyst

Listperfect - Lincoln, RI

2003-2006

Senior Programmer / Analyst

Protocol Communications - Braintree, MA

1995-2003

Production Programmer

. Process client files for marketing and reporting purposes using

Microsoft Office Excel, Access and mailing industry applications

. Design and implement programs to meet client specifications and

exceed expectations

. Maintain strong client relationships by providing superior customer

service

. Conduct workshops to train staff on procedures for migration from

print shop to full service mailing facility

. Served as a software tester in order to provide specific feedback

on how to increase productivity without sacrificing quality or

performance

. Install and setup system software, software libraries, and monthly

file application updates

. Oversee production, quality control, and customer satisfaction

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