Customer Service Data Entry

Kelly Ann Baker

***** ******** **** ********* *****, CO 80129

Home Phone 303-***-**** ~ Cell Phone 303-***-****

Email: ***********@*******.***

O B J E C T I V E

To use my skills and qualifications in the care of patients

Q U A L I F I C A T I O N S

Excellent data entry skills

Superior customer service skills

Well organized

Extremely adaptable personality with a willingness to learn

Dedicated hard worker

Professional and enthusiastic attitude

Strong communication skills

W O R K H I S T O R Y

Leasing Consultant, Asst. Property Manager, Equity Residential

2001-April 2009

Customer Service and Resident Retention

Payroll/Commissions

Delinquencies/Prepaids

Problem Solving

Knowledgeable in Fair Housing Laws

Action Selling/ Leasing

Service Clerk, Gift Registry Coordinator, House 2 Home 2000-2001

Store operator

Gift wrapping

UPS

Credit applications

Monogramming service

In charge of Gift Registry

Secretary/Loan Processor, City Home Mortgage 1997-

2000

Processing applications for loans

Running credit checks

Data entry

Verification of clients personal information

Answer phones

Filing

Culinary Hostess/Pantry/Trainer, Disneyland

1995-1997

Greeter

Service Clerk

Trained new Cast Members

Prepared and inspected foods

Member of Safety team

In charge of distributing money

E D U C A T I O N

High School Diploma, Mater Dei, 1996

6. Bachelors of Arts in Psychology, California State University

Fullerton, 2001

. Equity University- CLP, Fair Housing, Customer Service,

Wiz, BCL, EPS, EPP, Crisis Response, Action Selling,

Competitive Pricing, Computer Skills Survey

C O M P U T E R S K I L L S

7. Microsoft Word

8. Basic SPSS

9. WIZ/EPS, MRI/OPS

Basic Excel

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