Project Manager Quality Assurance
Resume:
Professional Experience
Technical Writer
New York, New York
. Updated and developed new documentation for IT Division regarding
Network infrastructure updates
. Tracked transitional changes within the development stages of the
Early Retirement Reinsurance Program (ERRP)
. Updated Retiree Drug Subsidy Systems (RDS) and Operation Manual
. Oversaw the inclusion of workstations and telephones for ERRP Program
. Edited and Updated Risk Assessment documentation for Security
Department
. Updated partner organizations with status reports from
Networking/UNIX/Intel and Storage groups
. Created and updated layouts of computer cages in New York and Sterling
Virginia
. Tracked and updated of all purchases orders and estimates for ERRP
Program
. Tracked and updated Server inventory
. Partook in weekly update meetings with the IT Division
. Oversaw transition of RDS networking system
Applications Used:
Microsoft Word, Visio and SharePoint
Freelance Technical Writer 09/01-Present
Pennsylvania and New Jersey
. Edited and updated manuals and other various publications for
companies (hard and soft copy)
. Knowledge in Software Development Life Cycle (SDLC) and Document
Development Life Cycle (DDLC)
. Edited and updated text for company websites
. Edited and wrote press releases for companies
. Created Quick Reference Guides (QRG) for Global Human Resources
initiative
. Determined steps using Global Process Flow Maps
. Conducted interviews with Subject Matter Experts (SMEs) to determine
conflicts and resolutions
. Used support from business requirement documents to develop QRG
. Documented and wrote procedures for new internal company project
. Edited and created new company Standard Operating Procedures (SOPs)
. Documented critical path activities for new internal software used in
the Finance Division
. Tested and approved new internal company software
. Trained staff on new internal software
. Documented and wrote new procedure documents for Financial Division
. Mapped and planned new Hardware and Software for Financial Division
Sampling of employers:
o Bower Web Solutions
o IntraCorp(Cigna)
o Johnson & Johnson
o Penn Mutual
Applications Used:
Full Microsoft Package (expert proficiency), Visio, RoboHelp, Adobe
Acrobat, PageMaker and FrameMaker.
VoiceVerified, Inc. 04/07-12/07
New Hope, Pennsylvania
Project Manager
. Developed, edited, and proofread documents related to voice biometrics
concerning security and anti-fraud detection for financial
institutions, government agencies, and private industries
. Documented critical path activities in projects approved by management
team
. Coordinated input from various team members and departments and
reconcile differences for each round of approvals on creative pieces
. Secured approvals for each step in the creative process
. Led in the creation of a marketing budget
. Responsible for accuracy in documents
. Worked directly with the VP of Marketing to track the status of
projects
. Coordinated projects that involve work outsourced to vendors that are
part of the creative process
. Coordinated marketing related activities of various outsourced vendors
providing creative, public relations and web based work for
VoiceVerified
. Coordinated and oversaw tradeshow and tradeshow material for
VoiceVerified
. Worked with distributors on printing costs of corporate documentation,
availability of printing material and completion timeframe
Tarbook
Philadelphia, Pennsylvania 05/03-02/07
Owner
. Importer and distributor of Hebrew language books to Jewish Day
Schools throughout the United States
. Sold foreign language books on website and Jewish-sponsored events
throughout the Northeast United States
Way2call Communications
Netanya, Israel 09/99-09/01
Technical Writer
. Documented and edited company User Manuals, QRGs and Software
Development Kits
. Created and implemented training material for all new employees
. Designed report forms for the Quality Assurance Department
. Created Flash presentations for training material outside of the
company to be presented to vendors and for trade shows
. Provided software training and support
. Edited material for company website and all company press releases
. Assisted the Sales and Marketing Departments with the creation of
application names, company logos, box design, brochures and company
prospectus
Applications used:
Visio, RoboHelp, Adobe Acrobat and Framemaker, PVCS Tracker & Editor
Set Seminar
Givat Shmuel, Israel 09/98-03/99
English Instructor
. Hired out as an English instructor to various institutions throughout
Israel
. Created and implemented intensive language training courses for a
variety of personnel
. Worked directly with government officials, company leaders and army
staff
Rakoosin High School
Ramle, Israel 09/97-05/98
English Instructor
. Created lesson plans in conjunction within the Ministry of Education
guidelines
. Responsible for preparing students to take matriculation exams
Education
Write Direction
Hertziliya, Israel 11/99-06/00
Oranim Teachers Seminar
Kiryat Tivon, Israel 05/96-06/97
Temple University
Philadelphia, Pennsylvania 02/88-08/92
B.A. General and Strategic Management
Other
Corporal, Israel Defense Force- Engineering Corps
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