Customer Service Manager

GREGORY R. MUSCARI

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Home 813-***-**** **** Clareside Dr.

Cellular 813-***-**** Valrico, FL 33596

********@*******.***

Objective Extensive management experience and customer service skills

with over 15 years in the hospitality industry. Solid

business background, with knowledge of sales, inventory,

profit and loss, financial reporting, scheduling and

personnel management. As a manager, increased sales and

maintained cost, identified and captured opportunities, to

increase revenue in a highly competitive industry.

Experience Shift Supervisor, Server, Bartender 2006 to Present

Chili's, Brandon, FL

Accepted a position at Chili's while attending school. Responsible

for shift management, bar cost, personnel training and

developement of customer service programs.

Manager 1999 to 2006

TGI Fridays, Tampa. FL

Other Facts Scheduled regular staff training to enhance product

knowledge and customer service. Hosted weekly inter-

departmental gatherings to foster communications across

business units. Conducted orientation programs, trained

employees in internal software and introduced productivity

tools that significantly increased accuracy of schedules

and reduced errors.

Education B.A., International Studies, Minor: General Business

2011

University of South Florida, Tampa, Fl . Relevant Coursework: Legal

Research and Writing, Business Law, Globalization, American

Foreign Policy, Government, Political Science and Latin

American Studies.

Relevant Skills

-Fluent in Spanish and some Italian

-Proficient in all Microsoft office software

-Experience dealing with many different cultures

-Skilled in hospitality industry software

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