Customer Service Project

SERGEY FRASNOV

** ******* ******, ****** ******, NY 10312

Phone: 917-***-****

E-Mail: ********@*****.***

SUMMARY:

. Quality Assurance Specialist with strong technical and analytical

skills and broad experience in software testing.

. Familiar with client-server and web-based applications.

. Good knowledge of testing methodologies.

. Knowledge of programming languages and databases.

. Detail-oriented, able to work under pressure on any challenging

assignment.

PROFESSIONAL SKILLS:

o Automated Tools: HP QTP 9.0, SQA Suite 6.0, (IBM) Rational 7.x,

WinRunner 8.x,

HP Quality Center 9.2, Selenium, PVCS Tracker, MS Visual

SourceSafe

o Software: MS Office 2002 Word, Excel, Access, Outlook,

PowerPoint, Visio, FIX Protocol, FileNet

o Hardware: IBM PC and compatibles

o Operating Systems: MS-DOS, Windows 3.1/NT/2000/XP, Mac

o Languages: Visual Basic 5.0, Power Builder 5.0, 6.0, SQL, HTML,

XML, VB Script

o Spoken Languages: English, German and Russian (expert

level)

o Others: Knowledge of SDLC - Software Development Life

Cycle, Agile Methods

WORK EXPERIENCE

International Institute of NJ, Jersey City, NJ

2010-2011 Senior QA Analyst

. Acted as the primary contact on projects.

Provided leadership, project management and testing coordination

Managed defect and coordinates management/resolution process

Participates in the testing analysis and coordination from

initialization to production.

Prepared, created, developed, authored and identified QA documentation

(test strategy, test plans, test scenarios, test cases and defect

management plan), as appropriate to the application/project

Wrote test scripts and test scenarios per QA methodology

Liaised with clients, relationship managers and/or senior management

to schedule test resources and ensured the correct environment

configuration set up.

Provided expert knowledge of testing to projects in which QA was

engaged.

Coordinated necessary testing resources to ensure completion by

deadlines

. Performed Regression testing, Functional testing, User Acceptance

testing and Integration testing.

Involved in backend testing (Data Validation Testing) by writing SQL

queries.

Supported a positive work environment that promotes customer service,

quality, innovation and teamwork and ensured timely communication of

issues/points of interest.

.

. .

.

DoITT, New York City

2010 Senior QA Analyst

. Actively participated in testing of Online Applications Release 3 Food

Stamp Benefits under NYC HHS-Connect ACCESS NYC project.

. Involved in establishing scope and functional requirements, including

Use Case diagrams, Context diagrams and Process workflows for business

users and stakeholders.

. Regularly interacted with members of the product team, including the

IT team and Product Managers.

. Created Test Plans, Test Cases and Automated Test Scripts to test the

required functionality. Initiated, tracked and tested program fixes

and modifications. Developed manual test cases based on the business

requirements and written directly to QC.

. Developed and helped the QA automation team in converting the manual

test cases into keyword/data driven QTP regression scripts.

. Responsible for technical assistance in implementing QTP automated

test scripts, record test scripts, creating data driven tests, and

managing the GUI Map. Maintained test automation suite libraries.

. Controlled execution of tests, building a cycle of tests, running

multiple tests scripts, analyzing test results, reporting defects and

any troubleshooting issues in HP QC .

Checkfree Corp / Fiserv, Jersey City NJ

2004 - 2008 Senior QA Analyst / Project Coordinator

. Coordinated Project /Team Lead for Checkfree's Trading Solutions OMS

application - with responsibilities of leading team of 4 QA Analysts,

close collaboration with parties involved in transition of application

and associated knowledge base from acquired vendor Upstream to

Checkfree, coordination of QA effort between vendor and Checkfree,

creation of production-like Testing Environment on-site,

implementation of right QA methodology, delegating and distributing

workload in the group, analysis & creation of project related

documentation - Test Plans, Test Project (in HP Quality Center),

Reports, Status, Test Cases, etc., transfer of the Test Knowledge Base

to outsourcing company in Pune, India.

Provided Efforts Estimate and coordinated the test schedule using

Agile testing methodology in UAT phase.

. Tested Enhanced Portfolio Lifecycle EPL, reviewed and corrected

Vendor's Test Plan, Test Cases, FRD's & BRD's, Automated Scripts,

extensively tested application, created Automated Test Scripts using

Mercury (now HP) QTP 9.0 and Quality Center 9.2.

. Participated in testing various financial application, such as

Transaction Reconciliation Tool "Recon" & New Account Workflow

"NAWF", creating Test Plans and numerous manual Test Cases for various

aspects of functionality of these applications, translated manual TC's

into automated Test Suite with Mercury (now HP) QTP 9.0.

Trizetto Inc., Union, NJ

2002-2004 Senior QA Analyst

. Tested Customer Service application, producing complete Automation

Master Test Plan that included documentation of business rules,

operating methods, critical values and test requirements, possible

case scenarios.

. Automated key scripts for testing of the Customer Service application

using Rational Robot 7.x.

. Participated in creation of the full regression test bed for Facets On-

Line (approx. 1,200 Rational Robot scripts).

Used Agile testing methodology for achieving deadlines in UAT testing.

. Created full batch regression test for 4 builds of Facets Extended

Enterprise (Facets e2), including writing of compares in Access.

. Designed automation and environment testing strategies and prepared

automation proposals.

. Provided automation support for various departments.

. Analyzed and approved test cases created by QA analysts against

positive and negative business scenarios and expected results.

. Managed demo presentations conducted by Segue Silk, Mercury, and

Rational.

Headway Corp on site of Oxford Health Plans, Trumbull, CT

2001-2002 Senior QA Analyst

. Conducted extensive testing of Pulse - Customer Service Application

created with Oracle forms with Oracle back-end.

. Tested various sides of functionality of Data Warehouse ORACLE .

. Created testing documentation Plans/Scenarios/Scripts/Reports in close

cooperation with users, business analysts, developers.

. Used UNIX, SQL*plus/PLSQL, emulators.

. Obtained HIPAA training.

EMPIRE BLUE CROSS BLUE SHIELD

2000-2001 Senior QA Analyst

. Automated regression and performance testing of all

builds/deck/functionality of dynamic interactive Web-based E-Business

multi-tier application implemented by the company, using various

Rational Products and BMC Patrol.

. Close collaboration with in-house developers and developers from IBM,

who created the application.

. Produced various reports using Rational Log Viewer and Rational Test

Manager.

. Trained department members in various locations.

. Re-created, updated and maintained Regression Problems and Regression

Statuses Tracking database in MS Access 97, which is used to track

Problems and status in client/server mainframe based application.

EDUCATION

Bachelor of Science, The II Moscow State University, Moscow, Russia

REFERENCES AVAILABLE UPON REQUEST.

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