Human Resources Management

CHANTAL LUGO

Long Beach, CA *****

Cell: 702-***-****, E-mail: *******@*****.***

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Employment

Human Resources Contractor

July 2009 - present

Doing private contracting and consulting in the Human

Resources field for clients in the following industries:

Manufacturing, Mortgage/lending and Non-profit. Clients Include: Ortho

Mattress, Stepstone Inc and Sunwest Mortgage. Projects included:

employee handbooks, policy and procedure development, auditing, I-9's,

employment files, recruitment, workers' compensation, training,

safety, benefits open enrollment, FMLA/PDL/CFRA, payroll, disciplinary

action and investigations.

Human Resources Director

March 2007 - June 2009

Freedom Communications High Desert, Victorville, CA

Responsible for all Human Resources activities for a multi-site

location of 200 employees and managed one HR Assistant. Locations and

entities include: The Daily Press Newspaper in Victorville, CA, The

Desert Dispatch Newspaper in Barstow, CA, the Hesperia Star Newspaper

in Hesperia, CA and The Leader Newspaper in Lucerne Valley, CA.

Responsibilities include all human resources related functions:

staffing, recruitment, employee relations, investigations, grievances,

conducting sexual harassment training, open enrollment, payroll, HRIS,

new hire orientation, employee service awards, workers' compensation,

benefits administration, OSHA reports, job descriptions, EDD

claims/hearings, FMLA/PDL, employee handbook, change management,

reductions in force, relocation reimbursements, policy and procedure

development and implementation, coaching and training.

Corporate Human Resources/Risk Management Director

November 2004-Sept 2006

Foundation for Senior Living, Phoenix, AZ

Responsible for all activities and staff in the Human Resources and

Risk Management departments for a company of 800+ employees. Managed a

staff of three generalists and one HR assistant. Benefits

Administration: Responsible for insurance carrier negotiations,

enrollments, premium billings and open enrollment for medical, dental,

flexible spending, Pre-paid Legal, short-term & long term disability,

employer paid and voluntary supplemental life insurance and AD&D.

403(b) and 457 plan administrator responsible for plan compliance,

approved loans/withdrawals and discrimination testing. Administered

the company funded Medical Expense Reimbursement Plan (MERP), handled

all COBRA administration and created an FMLA packet and implemented a

tracking system. Policy Administration: Wrote and maintained policies

for the Human Resources Policy and Procedure Manual and the Employee

Handbook. Coaching: Employee relations, progressive discipline,

conducted training. Other duties: Performance management, created and

maintained new hire forms and procedures, investigated employee

grievances, benefits billing, created job descriptions,

classification, company website, submission of annual EEO-1 reports,

responded to unemployment claims and hearings, employee file

maintenance and quality improvement. Risk Management: Responsible for

preserving the assets of the company by controlling and minimizing

risk exposure. Activities included analyzing risk data, reporting

potential claims, conducting risk management education, and complying

with regulatory standards. Responsible for policy development and

organizational changes required to maintain the risk management

program. Responded to EEOC charges, maintained OSHA reports,

background checks, fingerprinting, conducted investigations as needed,

claims management, evaluated appropriate policies, determined

appropriate coverage, and internal procedures for lines related to

business operations, including Property (Commercial, Earthquake,

Auto), Liability (General, Umbrella, D&O, Employment Practices,

Fiduciary, etc.), Business Interruption and Workers' Compensation.

Human Resources Director

June 2002-November 2004

Triumph Engineered Solutions, Inc. Turbine Repair,

Chandler, AZ

Responsible for all activities and staff in the Human Resources

department for a company of 180 employees. Managed a staff of two HR

assistants until company closure. Responsibilities included: Benefits

Administration: conducted open enrollment, premium billings, insurance

carrier negotiations, benefits enrollments for Medical, Dental,

Vision, 401k, STD, LTD, FMLA, ESPP and Pre-paid Legal. Was the COBRA

administrator and handled all FMLA issues. Other duties: affirmative

action plans, lay-offs/recalls, recruiting, staffing, policy

administration, job descriptions, compensation, market wage surveys,

payroll (timecards, shift differential, ACH, bonuses), employee

relations (sexual harassment investigations, discrimination

investigations), performance management, unemployment (hearings),

Workers' Compensation, OSHA Logs, leadership development, and

competency models.

Human Resources Representative

November 1999-May 2002

IGT (International Game Technology), Las Vegas, Nevada

Supported off-site locations in California, Nevada & South Dakota for

all HR functions to include: Benefits: Benefits administration

(medical, dental, vision, short/long term disability, 401K, ESPP

COBRA, Profit Sharing, FMLA), enrollment for new hires, qualifying

events, annual open enrollment, claims management and benefit billing.

Recruitment: Posted open positions (Brass Ring) & placement of paper

advertising and web sites, candidate interviews - both on site and job

fairs/open houses, negotiation of job offers/letters and relocation

packages, coordination of temporary employees/agencies.

Administration: Salary administration (performance reviews,

promotions, terminations), exit interviews, employee relations

(investigate complaints of sexual harassment / discrimination),

conduct new hire orientation. Special Events Coordinator: Employee

Activities Committee Chair, annual Holiday Party, annual company

picnic, Annual Cash Sharing BBQ, Employee Service Awards luncheon and

Walk Team Captain for Walk to Cure Diabetes (Juvenile Diabetes

Research Foundation), Annual Open Enrollment Benefits Fair. Training:

Conducted Sexual Harassment Awareness classes, designed and taught

Brass Ring (applicant tracking) classes to supervisors and above,

developed and taught courses for SAP and Organizational Management

Training for supervisors and above company wide and Employee Self

Service for employee populations both in Las Vegas, NV and Rapid City,

South Dakota locations.

Employment Coordinator November 1998 - February 2000

Lake Mead Hospital Medical Center, North Las Vegas, Nevada

Recruitment: Review personnel requisitions & post open positions and

newspaper advertisements. recruit at local college job fairs as well

as, recruitment & placement of all Hospital volunteers.

Administration: Coordinate application process, screening (drug test,

physicals, TB tests) and placement of new hires, students, contract

workers and volunteers. Conduct monthly Hospital Orientation.

Coordinate background checks on new employees prior to start date.

Verify licenses, track expiration dates, and update job descriptions.

Complete first day processing on new hires/maintain employee files,

liaison with contract agencies to maintain contract files/agreements.

Data enter payroll changes into DPALMS.

Employee Relations Assistant/Manager

September1993-October 1998

Target Store, Las Vegas, Nevada

Handled transactions for 200+ store employees (new hires,

terminations, transfers and promotions), including employee relations,

performance evaluations, team member training, annual performance

reviews, merit increases and wage adjustments. Conducted open

enrollment for employees with medical, vision and dental benefits,

COBRA, FMLA, and Workers' Compensation. Handled employee timecards

(KRONOS) and payroll changes, processed weekly employee payroll and

paid weekly invoices, recruitment (mass hires, job fairs), conducted

new hire interviews, made job offers, scheduled drug tests, conducted

new hire orientation & editor for monthly store newsletter.

Education

University of Nevada, Las Vegas, Bachelor of Science in Health Care

Administration

Cal State University, Long Beach, Masters in Public Administration (in

progress)

Computer Software

Power Point Microsoft Word Microsoft Excel KRONOS Visio

Outlook SAP Ceridian UltiPro Stromberg

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