Customer Service Training
Resume:
Monika Challa
Carnegie, VIC 3163
Ph: o420275587
Email: ***********@*****.***
Career Objective
To obtain an entry-level position as a Phlebotomist that will utilize my extensive blood
collection skills, organizational skills and will provide an intense learning experience.
Professional Qualification
Certificate III in Pathology 27/05/2011
Certificate IV in Pathology 24/06/2011
Care Training Australia, Koornang Rd Carnegie VIC
Professional experience
Phlebotomist (Jun 2008- Jul 2010)
Collected blood and other specimens of patients for a period of 2 years. Ready to start
collecting blood from the very first day with minimal supervision as I have all the
required knowledge of the Evacuated tubes, Additives and their order of draw.
Computer Skills
Proficient using Microsoft Word, Excel, PowerPoint and Outlook Express. Efficient using
other soft wares as well.
Skills Summary
Skilled working in a team and able to work independently in a fabulous way.
Proactive with a can do attitude.
Ability to work under pressure and meet challenges.
Skilled in meeting deadlines while working under pressure.
Always in touch with other staff in the department to ensure work is finished in time and
to maintain optimal workflow all the times.
Able to identify and prioritise patient requests and tests prescribed. Can prioritize
the work depending upon its urgency.
Can very easily adapt to the changes, new techniques and new environment.
Have good experience of working in a big organization. Ability to work with
minimal supervision and in a team situation.
Always do what is right as per the laboratory standards regardless of the
circumstances and in all situations and interactions.
Excellent verbal and written communication skills and knowledge of Australian
workplace culture.
Familiar with Australian OH&S program.
Commitment to provide excellent customer service.
Understanding of maintaining quality and confidentiality.
Professional training
Applied First Aid and CPR- Care training Australia, Koornang Rd VIC 30/04/2011
Other Qualifications
Short course in Employability skills for Professionals 29/03/2011
NMIT, Melbourne, Australia
Hobbies
Gardening
Internet research to improve my skills and knowledge
Camping and mountaineering
Referees
Helen Ryan
Pathology Teacher
Care Training Australia
Paula Makeham
Pathology Teacher
Care Training Australia
Contact this candidate