Customer Service Manager
Resume:
Charles T. Carder 423-***-****
**** ********* *** ****, ***. 1204, Chattanooga, TN 37421
*********@*******.***
Professional Profile
Install, maintain and troubleshoot file Install, configure and troubleshoot
server and PC/laptop hardware network hardware such as network
Install, maintain and troubleshoot file interface cards, hubs, switches,
server and PC Windows operating systems routers, and firewalls
Configure and troubleshoot TCP/IP
Create and maintain user accounts, protocol, sub-netting, and
login scripts, directory services and administering DHCP server
profiles Configure and maintain Virtual
Install, maintain and troubleshoot Private Network and IP Tunneling
PC-based software such as MS Office and Install, maintain and troubleshoot
PC diagnostic utilities computer related equipment such as
Install, maintain and troubleshoot networked printers, bar code
network software such as Symantec scanners, and tape backup
Backup Exec, McAfee or Norton Develop and maintain documentation
anti-virus, Internet usage and such as hardware and software
filtering utilities, and MS Proxy inventories, incident logs, and
Server operating procedures
Pull, terminate, test and troubleshoot Assist users with hardware and
fiber optic cabling; and 10MB, 100MB, software questions or problems
and 1GB Cat5e/Cat6e cabling including Held two U.S. government Top Secret
punch-down blocks and wall plates clearances
Professional Accomplishments
Systems Administrator/Computer Technician
Researched serial communications and parameter backup of CNC machines.
(Tyco)
Planned, installed, and managed LANs, and computer hardware and software,
at disaster sites under tight time constraints and austere conditions.
Received certificates of appreciation and time-off awards. (F.E.M.A.)
Planned and installed LAN, and computer hardware and software, at two new
disaster assistance call-in centers. (F.E.M.A.)
Evaluated, recommended, and installed server and PC hardware and software
upgrades to replace outdated hardware and software. (Blood Assurance)
Evaluated and installed network infrastructure cabling and related hardware
to combine sub-nets, increase network speed, and decrease cost. (Blood
Assurance)
Initiated hardware and software inventories, backup procedures and off-site
tape storage, and operating procedures to meet FDA requirements. (Blood
Assurance)
Recommended and installed upgrades to fault-tolerant hardware and software
to critical 24/7 manufacturing system. (Continental Mills)
Assisted in Central Station remote security monitoring project by
installing PC hardware, cabling, and providing technical advice. (ERMC)
Recommended, installed and supported PC/laptop hardware and software for
use at home and remote offices; as well as providing training in their
usage. (All positions)
Provided excellent customer service by promptly answering calls, resolving
question or problem to customer's satisfaction, and following-up with
customer to ensure customer satisfaction. (All positions)
Computer Programmer
Rewrote COBOL programs to add functionality and decrease processing time
using top-down structured programming techniques. (Dept. of Labor & Air
Force)
Work with users to develop system to track open cases against labor unions
to ensure ease of use and error checking to ensure data intergrity. (Dept.
of Labor)
Received Letters of Recommendation. (Dept. of Labor)
Received two Achievement Medals and selected Airman of the Quarter. (Air
Force)
Work History
Computer Technician Asheville Staffing/Tyco 4/2011 - Present
Valves, Inc., Asheville, NC
I.T. Consultant C3 Consulting, Chattanooga, 4/2005 - 3/2011
TN
Manufacturing Carson Industries, 2/2010 - 9/2010
Chattanooga, TN
Systems Admin. ERMC, Inc., Chattanooga, TN 4/2004 - 3/2005
Director of I.T. Blood Assurance, Chattanooga, 8/2001 - 1/2004
TN
Systems Admin. Continental Mills, Inc., 7/1999 - 12/2000
Tukwila, WA
Director of I.T. Chattanooga Housing 7/1997 - 6/1999
Authority, Chattanooga, TN
Computer Specialist Federal Emergency Management 9/1991 - 12/1996
Agency, Bothell, WA
Computer Programmer U.S. Dept. of Labor, 7/1985 - 9/1991
Washington, DC
Computer Programmer U.S. Air Force 8/1979 - 9/1983
Education
B.S. Computer Science Troy State University, 12/1984
Montgomery, AL
Certificate, Chattanooga State Community 12/2009
Industrial College, Chattanooga, TN
Electronics
Education Honors
Troy State University: 3.39/4.0 GPA; Dean's List; member Gamma Beta Phi
National Honor Society
Chattanooga State Community College: 4.0 GPA; member National Technical
Honor Society
References
Chad Bledsoe, Entrepreneur
Chad's Records
324 Vine Street
Chattanooga, TN 37403
John Allen, IT Manager
Tyco Valves & Flow Control
953 Old U.S. Highway 70
Black Mountain, NC 28711
Jose Morales, Operations Manager
Emplace Staffing /Carson Industries
7151 Lee Highway, Suite 600
Chattanooga, TN 37421
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