Customer Service Manager

ELIZABETH "BETH" PETTY

P.O. Box **** Matthews, NC 28106

704-***-**** *******@*******.***

OBJECTIVE:

To find a job where my loyalty, positive attitude, administrative and

marketing skills would be an asset to a business or an organization.

EDUCATION:

CENTER FOR COMMUNITY TRANSITIONS, Charlotte, NC

Certificate in Job Readiness, 2011

MYERS PARK HIGH SCHOOL, Charlotte, NC

High School Diploma

TECHNICAL SKILLS:

QuickBooks, Excel, Word, Maxwell Accounting, Medisoft, Rent Roll, UPS

Teleship

EXPERIENCE:

ESSENTIAL SCENTS, Matthews, NC

2009-Present

Custom boutique gel candle company.

Manager (Part-time)

o Design candles and market them to gift shops. Offer unique gifts

for weddings, business events etc.

CENTURY CONTRACTORS, Matthews, NC 2005-

2009

Privately-held, 40 year-old commercial contractor serving the

southeast. Focused on piping, plumbing, structural steel, rigging and

excavating. NASCAR Hall of Fame (beginning to end).

Accounts Payable/Purchase Order Specialist

o Started as a temp-to hire and asked to join team by CFO.

o Reported to CFO and worked on a team of four accounting

professionals.

o Responsible for handling accounts payable and purchase orders

for 20 plus construction projects totaling $50M.

o Used accounting software to enter purchase orders and invoices.

Also used software to verify information for 1099's.

o Interacted with regularly with Project Managers, Vendors and

Executives.

o Answered a five line telephone system.

o Recognized for dependability, customer service and willingness

to take-on new projects.

WORLD WIDE CONSULTING SERVICE, Charlotte, NC 2004

Sales-training company focusing on automobile sales. (45 employees)

Administrative Assistant

o Answered phone, entered orders in database, made bank deposits,

open, stamped and distributed mail.

o Performed general administrative duties. Trained new employees.

THE TILE EXPERIENCE, Matthews, NC

2002-2004

A 20 year old family-owned flooring contractor. Products included:

Mosaic tile, Natural stone, Marble, Granite, ceramic, porcelain tile

and countertops. Flooring included: Laminate, Wood, Self-leveling and

Heated floors.

Office Manager (Reported to owner)

o Managed office, show room and warehouse (3000 sq. ft).

o Created work orders, managed accounts receivable, processed

purchase orders etc.

o Answered phone and welcomed prospective customers into showroom.

o Worked with individual customers about their goals for

remodeling and using tile

COMMUNITY:

o Cancer walk-a-thon participant

o Donate food to help needy families

o Help elderly (drive to appointments, banking, grocery shopping

etc.

o Supporter of the Salvation Army

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