Customer Service Manager
Resume:
Emily Lowrie
Sewaren, NJ 07077
A visionary and critical thinker
Pro-active not reactive; a passionate team builder
Energetic and Motivated
Objective
Currently, I am employed full-time by Kmart Corporation as a Front End
Manager. I am seeking a new position that offers stability and opportunity
for advancement. I am an integrity driven team builder and a decision
maker. As a committed employee, I have a flexible schedule with open
availability. What sets me apart from most is my dedication to service, and
my reputation for reliability. I'm a helpful, friendly employee; customer
satisfaction is my #1 priority.
Professional Strengths
> Staff Management > Strategic Planning >
Crisis Management
> Customer Service > Problem Resolution >
Metrics Performance
> Sales and Marketing > Project Delegation >
Client Relations
Achievements
> Awarded on several occasions for my hard work in increasing clientele
and opening new accounts.
> Conceptual talent for seeing the "big picture"; able to develop new
ideas to improve productivity.
> Experienced in opening/closing registers; making bank deposits;
keeping an updated record of all store communications; etc.
> Recruited, supervised, and motivated new company hires.
> Trustworthy, responsible key-holder.
> Enhanced customer service and increased profits through suggestive
selling.
> Goal oriented; Consistent in going beyond expectations with customer
satisfaction.
> Fluent with both PC and Macintosh; familiar with Microsoft Word,
Excel, and PowerPoint.
> Guide and support team members and trainee's to ensure that
performance is up to company standard.
> Ability to clearly communicate both verbally and in writing.
Experience
Kmart Corp. (07/2010 - Present)
- Women's Dept. Lead > Front End Manager - Key Holder
1005 Saint George Avenue
Avenel, NJ 07001
Toys "R" Us (06/2009 - 03/2010)
- Customer Service Supervisor & Human Resources Manager
Route 1 & Gill Lane
Iselin, NJ 08830
Ann Taylor LOFT (12/2009 - 08/2010)
- Sales Lead Manager - Key Holder
3710 U.S. 9
Freehold, NJ 07728
Contact this candidate