Customer Service Representative

Lori Kroener

* ******* ***. **** #* . Lodi, NJ **644 . 973-***-**** . (973) 572-

**** *********@*********.***

Objective

To obtain a Customer Service, Medical Coding & Billing position where my

education, exceptional customer service skills and work history will add

value to a company.

Experience

Internship

ARMC, Westwood, NJ

2014

Medical Coding & Billing

. Called insurance companies

. Checked on status of claims.

. Followed up on hospital denials

. Requested balance due

Partners for Hope Woodland Park, 4/14-5/14

Billing

Bill Medicaid using CMS 1500 form

MS Excel for spreadsheets

A&P, Montvale, NJ 1993-2013

Accounting Clerk:

. Use of ADI Expense Journal Accounting Program

. Assist Warehouse Accounting Department in invoicing

. Trouble-shoot "Coin Star sheet to paperwork"

discrepancies

. Match Western Union statements to receipts

. Gift Certificate Journal and Coupon Excel Spreadsheet

. Create reports using MS Word and MS Excel

. Opened store statements checked for errors and corrected them. Made

sure Money order figure matched the amount on the line, as well as

Western Union, & Coin Star. Worked up and entered Coupon Journal,

Expense Journal, Gift Certificate Journal using ADI Accounting

program. Helped mail out the invoices for Warehouse Accounting

Department.

Sports Authority, Paramus, NJ 2005-2007

Customer Service Representative (Part-time)

. Cashier

. Customer returns/customer service

Kohls, West Paterson and Ramsey, NJ 2002-2005

Cashier Front-End Supervisor (Part-time)

. Customer service

. Supervise cashiers

Service Merchandise Co, Paramus, NJ 1998-2002

Cashier Front End Supervisor (Part-time)

. Cashier

. Close out registers

EDUCATION

CERTIFICATION: CPR 11/2013

Lincoln Technical Institute 4/29/13 to 12/4/13 Successful completion-

Graduation December 2013

Medical Coding & Billing

. Health Information System (EMR) Medical Terminology

. Anatomy & Physiology 1 and 2 Computer & Information

Literacy

. Student Success Strategies

. Billing and Reimbursement CMS-1500(LYTEC & MEDISOFT v16 Software)

. International Classifications of Diseases Coding 1 (ICD-9-CM) Coding

Systems

. International Classifications of Diseases Coding 2 (CPT-4) HCPCS Coding

System

. Health Administration and Records Management

Bergen Community: Major: Computers and Information Processing

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