Customer Service Technician
Resume:
Alma R. Gorski
Costa Mesa, CA 92626
Send Email
PROFESSIONAL PROFILE
To attain a position with a visionary organization that promotes and
expects an environment of creativity, openness, and free expression, that
values respect, loyalty and encourages teamwork. Ideally, the position will
allow me to create innovative ideas, train, motivate, build relationships
and teams, lead, promote, collaborate and spread contagious enthusiasm.
? Proficient in medical terminology
? Medical coding
? Knowledgeable in human anatomy and physiology
? Pharmacy technician experience
? Nursing experience including clinical at St. Vincent Hospital
and Wishard Hospital
? Health Insurance experience including enrollment and claims
? Customer service
? Patient care
Efficient with various computer software
? CPRS
? RMS
? Microsoft office: Word, Excel, PowerPoint
TechSkills Indianapolis, IN
Medical Coding Program March 2009 - November, 2009
IUPUI Indianapolis, IN
Pre-Nursing Courses 2000 - 2003
University of San Jose-Recoletos Cebu City, Philippines
BACHELOR OF SCIENCE IN MANAGEMENT 1990
LWK EXPERIENCE
VA Hospital Chief Chaplain's Office
Chaplain Office Assistant-intern
Duties and responsibilities:
? Customer service
? Filing and tracking records
? Updating databases
WORK HISTORY
Hoag Orthopedic Institute Irvine, CA
Clerical Coordinator November 29, 2010 to June 27, 2011
Duties and responsibilities:
Maintains clerical organization within the unit including the processing of
orders for tests, procedures and special requests. Prioritizes and
transcribes orders in a timely accurate and efficient manner. Participates
in the continuous quality improvement process. Maintains working knowledge
of departmental policies, procedures and standards. Provides registration
for patients arriving for service and ensure appropriate authorization is
in place for services being provided.
Ho
AppleOne Employment Agency/ Maximus Indianapolis, IN
Indiana Enrollment Broker December, 2007 - May, 2008
Duties and responsibilities:
? Phone enrollment for health insurance such as: Healthy Indiana
Plan, Hoosier
Healthwise and Indiana Care Select
? Assisted members in PCP selection and PCP change
Pharmacy related assistance performed, Medical coding
Most complex customer service issues were resolved with exceptional ability
to satisfy customers' needs.
PRN Pharmacy Indianapolis, IN
Pharmacy Technician June, 2004 - October, 2004
Duties and responsibilities:
? Included filling prescriptions
? Troubleshooting customer issues and advising on medication
options
? Stocking shelves and workstations
? Bagging procedures and backorder process
WalMart Pharmacy Indianapolis, IN
Pharmacy Technician December, 2003 - March, 2004
Duties and responsibilities:
? Answering phones
? Obtaining patient health information
? Sorting orders and tracking inventory
? Packing, filling and dispensing prescriptions
? Data entry
BankOne - Operations Indianapolis, IN
Proof Machine Technician/Reconciler September, 1999 - January, 2000
Duties and responsibilities:
? Encoding and reconciling checks
? Drafts and money orders
Contact this candidate