Customer Service High School

JUDITH (Jodi) O'CONNOR

**** * **** ***** # *, Phoenix, AZ 85018

602-***-****

*********@***.***

http://www.linkedin.com/in/jodioconnor

OBJECTIVE: Seeking a career opportunity where I can utilize my computer

experience in customer service and administrative duties to the benefit

of my employer.

CAREER EXPERIENCE:

Catlin Specialty Insurance 10/07-

01/11

FRONT DESK RECEPTIONIST

. Operate telephone system forward calls, providing information or send

calls to voice mail, greet persons entering business, determine nature

and purpose of visit then direct or escort them to specific

destinations

. Collect, sort, distribute and prepare mail, messages and courier

deliveries & scan mail.

. Worked with the audit dept on excel spreadsheets and data entry for

the processing dept

. Sent out Loss runs to different agents,

. Perform duties such as straightening magazines to maintain lobby or

reception area.

Honeywell International aka Allied Signal Aerospace

02/86 - 3/07 OPERATOR SERVICES

. Extensive experience in customer service.

. Operate telephone/switchboard to answer, screen and forward calls,

providing information, hear and resolve complaints from customers and

public, kept a current record of staff member's whereabouts and

availability.

. Assist over 16,000 local employees for telephone number research and

placing long distance/overseas calls.

. Performed administrative support such as proofreading updates for the

company in-plant directory, work on excels spreadsheets or word

documents.

. Transmit documents to customers, using computer, mail, or facsimile

machine, file and maintain records, collect, sort, distribute and

prepare mail, Assisted with the transfer of over 8600 new AT&T calling

cards, set up virtual home offices for employees.

. Green Belt & DFSS certified 2004

. EDUCATION: Bishop Gallagher High School, Harper Woods, Michigan

09/71 - 06/73 GENERAL STUDIES

Gateway Community College, Phoenix, AZ

09/00 - 09/01

COMPUTER REFRESHER CLASSES

. SPECIAL SKILLS: Microsoft -Word, Excel, Internet, Power Point,

Outlook. AT&T ECAM certified in 1998, Fed-Ex software,

SharePoint, Epic, New Applicant Interviewer and willing to help

out in other areas that need assistance to complete projects.

Contact this candidate