Manager Sales

Amy M. Cowan

****D Allendale Drive Virginia Beach, VA 23451 (757) 235 - 7300 *********@*****.***

SUMMARY OF QUALIFICATIONS:

Dynamic, results-oriented business professional with ability and desire to succeed. Reorganized repeatedly for superior job performance,

determination and effective communication skills – both verbal and written. Outstanding manager, trainer and motivator. Expertise in time

management, project management, computer applications and attainment of goals and objectives.

EXPERIENCE:

May-09 – Dec-09 Outsite Networks, Inc. Norfolk, VA

Senior Account Manager

Designed, implemented and maintained loyalty marketing programs for multiple clients based on client-specific marketing

needs. Responsible for managing, supporting, and servicing the needs of an assigned set of customers. Provided detailed

reporting indicating program success. Trained clients and their staff on product functionality and program execution.

Addressed client concerns and ensure the resolution of issues in a timely manner, with follow-up when appropriate.

Generated additional sales by recognizing market trends, analyzing business needs and implementing solutions that drive

business growth for the client and Outsite Networks, Inc.

Dec-04 – May-09 Dominion Enterprises, Norfolk, VA

Account Manager/Dealer Service Specialist

Maintained an average of $650,000 of current business, coordinating functions between inside sales consultants and

dealerships. Trained customers/dealerships on program funtionality. Performed day-to-day support to over 150 accounts.

Conducted strategic account reviews with all assigned customers on a regular basis to review service needs and usage

trends. Identified products and pricing that meet customer needs and business objectives. Proactively identified accounts to

address any ‘at risk’ customers and reach out to these accounts to ensure they are retained as customers. Maintained

company goal of 95% retention. Decreased collection write-off percentage by 85%. Personally selected to supervise a

department of 10 specialists. Responsible for all accounting issues for customers, inside sales and dealer service teams.

Responsible for the billing of over 2,500 dealer accounts. Worked closely with sister companies regarding technical and

accounting issues. Provided ongoing business analysis for BoatTrader.com such as cancellation assessment, account

audits of 2,300 accounts, analysis of DSS team performance, and upsell/additional revenue.

Jul-04 – Dec-04 Dominion Enterprises, Norfolk, VA

Internet Sales Consultant

Proven sales skills with emphasis on developing new business, good computer skills, working knowledge of the Internet,

excellent written and oral communication skills. Developed strategic planning for a specific market segment and handled a

large number of accounts through strong territory management skills. Self-starter with the ability to function with limited

supervision at a demanding pace. Exceeded monthly sales goals.

1993 – 2003 Harris Directory & Data Services, Norfolk, Virginia

Collections Department Manager, Collections Supervisor, Collections Assoc., Teleservices Agent

Began as a telemarketer and was rapidly promoted to participate in a test project designed to collect on accounts past-due over 180

days. Successfully processed past-due accounts over the telephone. Personally selected to supervise and manage the

newly created Collections Dept. Individually responsible for creating, developing and implementing standard operating

procedures that are currently in use. Responsibilities included interviewing, hiring and training of all departmental personnel.

Determined staffing levels, scheduled work hours, vacation time and calculated commission payments for payroll purposes.

Wrote and conducted performance reviews, coached and mentored personnel. Created and implemented numerous

phoning and letter campaigns, designed to enhance the effectiveness of the collections department. Position required

extensive report writing and analytical skills including weekly, monthly and quarterly reports and formal presentations at the

corporate level. Researched, selected and implemented various software applications and outsource vendors. Position

involved file transfers, uploading/downloading information, tracking accounts, and accurate inventory control and records

management. Over $1,000,000 was collected the first year – collections goals were exceeded each year; over $4,000,000

was collected in 2002-2003. Reported directly to Vice President.

1989 – 1993 Coastal Signs, Virginia Beach, VA

Office Manager

Directed office operations for a sign company specializing in lettering and artwork. Scheduled all work to be performed,

scheduled interviews and meetings with clients and handled accounts payable, including reconciliation of the checking

account. Processed payroll for four personnel, purchased art/office supplies and related materials. Utilized a computer to

create graphic art layouts and assisted with small projects to expedite orders.

EDUCATION AND SPECIALIZED TRAINING:

• High School graduate with additional collegiate study

• Proficient in Microsoft Office Suite; Word, Excel, PowerPoint and Outlook; SalesLogix, ACT and

CollectOne software programs and predictive dialer.

• Successfully completed numerous seminars in Customer Service and Collections, Supervision, Dealing with Difficult

People, and Performance Appraisal Writing

References available upon request

Contact this candidate