Customer Service Analyst

JENNIFER SAOUD

Phone: 408-***-****; Email: *************@*********.***

http://www.linkedin.com/in/jennifersaoud

Objective: To obtain a position utilizing my Technical Skills and Customer Service skills

Summary of Skills and Qualifications:

• Highly Organized self-starter, with great attention to detail

• Able to work towards deadlines to complete an assignment

• Highest level of customer/end user satisfaction

• Competitive and able to work in a team environment

Networking: Internet, DSL (Wireless router, and Gateway) LAN, MAN, WAN, wireless protocols,

firewalls, TCP/IP protocol stack, and the OSI reference model. Configured, connected, and assigned

IP addresses to routers, switches and a PC

Operating Systems: Windows XP, Windows Vista, introduced to ESX Virtual server while employed

at VMware, used Red Hat Linux for UNIX classes

Software: Adobe Acrobat and MS Office, including Visio

Databases: Microsoft access 2003 and, used SQL for programming.

Programming Languages: HTML, Java, Perl, C++, and UNIX Shell Scripting used these skills

during MIS classes.

Professional Experience:

Freelance, San Jose, CA 2010 - present

Configuration Analyst

• Installed XP Operating System on Dell laptops

• Enabled wireless access within home network

• Configured Sound device

• Installed Microsoft office applications: Word, Excel, PowerPoint, and Access.

Globalstar, Milpitas, CA November 2008 – June 2009

Data Migration Analyst (Contract)

• Implemented and maintained the internal database (Xerox DocuShare) for the Engineering

department

• Enabled accessibility for over 20 employees on searching for precise documents within the

database

• Identified document folder types such as CDR (Critical Design Review), TRR (test readiness

review), and TRB (test review board)

VMware, Palo Alto, CA November 2007 – July 2008

Data Programmer (Contract)

• Organized, updated and maintained Prospect Tracking System database (PTS is a system to

collect and maintain data on potential VMware employees)

• Enabled accessibility for over 18 recruiters on searching for prospective VMware candidates

• Worked closely with research management on uploading candidates information into the PTS

EDUCATION

BS, Business Administration, MIS major, San Jose State University, San José, CA

Cisco Networking Academy, San Jose City College, San Jose, CA

UNIX Certification, Evergreen Valley College, San José, CA

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