High School Training

DeRhonda R. Wedgeworth

*** ******* **. ***** ****, TX 75104 469-***-**** **************@*****.***

Objective

A challenging position in a progressive, people-oriented organization that requires

reliability encourages initiative and provides opportunity for advancement based on

demonstrated performance.

Work experience Hest Technologies Haltom City, TX

Technical Trainer

January 2010 to Present

Provide training for register systems, gaming terminals and state

compliance for Hest Technologies customers.

Bringing a location to live status upon training completion.

Developed a training manual via Microsoft Word as a visual and

reference guide to service our customers.

Developed a quick reference guide associated with the manual to assist

locations on operating the register and gaming terminals.

Assist in the support queue. Responding to technical issues

concerning training questions and concerns.

Traveled to locations within the state of Texas, including: El Paso, San

Antonio, Waco and Dallas surrounding areas.

Updating and maintaining the training modules to assist in the constant

change of the gaming field.

Provide departments with assistance in down time.

Wachovia Dealer Services Irving, TX

Loan Document Coordinator/Trainer

May 1999 to August 2009

Process credit applications according to station time.

Verify information submitted by the sales associates.

Configure state fees, acquire payoffs and set due dates suitable to the

customer while adhering to Wachovia’s policy and procedures.

Research and process state specific DMV forms required for financing.

Assemble loan package for FedEx or Electronic Mail delivery.

Monitor queues to maintain service levels.

Assist the Regional Business Centers with delinquent rewrites and

insurance defiencies.

Process absent, incorrect or illegible documents and/or missing stipulations

needed for funding purposes.

Perform employment/income verifications.

Maintain phone queue to assist customers with document and loan

concerns.

Call-outs to customers inquiring of a turnaround time on documents not yet

received.

Call-outs to dealers to request title documents required to submit to state

agencies.

Submitting loan applications by phone.

Go-to-person in supervisor absence.

Trainer of Loan Document Coordinator new hires.

Preformed Current Employment/Income verifications as well confirmed

Previous Employment, Residence and Credit inquiries.

Submitted faxed loan applications from dealerships into the Wachovia

systems.

Trainer of Verifications Specialist and Data Entry Operators for new hires

and cross-trainees.

Education Skyline High School Dallas, TX

High School Graduate

1995

Skills

Certified Trainer

Typing speed: 60-75 wpm

Data Entry Speed: 18-21,000ksph

Knowledge of Microsoft Office applications

Expert in the use of Credit Revue

Well experienced in:

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Office Communicator

Instant Messenger.

RMS.

Support Management System.

Able to multitask.

Able to create a more effective process of the position.

Adapt to change quickly.

Very organized.

Quick learner.

Attributes to

Wachovia and Hest Developed a Verifications Excel spreadsheet. The database aided the

Technologies verifier in contacting major companies and identifying their specific

verification policies. The associate improved time management and

Wachovia minimized directory assistance cost.

Designed a Daily Production Log via Microsoft Word. The chart

assisted the verifier and loan document coordinator by reducing time used

by manual dictations.

Created a training module for the Verifications and Consumer Auto Center

departments to assist in the training process.

Produce shortcuts within the Credit Revue system to assist the processors.

In turn, these shorts cuts allowed the associate to maneuver through the system

easily, quickly and accuracy in every processed deal.

Assist customers in logging into their documents sent via Email. Wachovia

benefits: lowering monthly FedEx cost.

Developed a Sweepstakes Operations Manual via PowerPoint. Currently

being used within the states of Texas, North Carolina, Virginia and Florida.

References Available upon request.

Contact this candidate