Customer Engineer
Resume:
Sareeta Dsouza
Eden Prairie,
MN-55344
Contact Number: 804-***-****
Email: ***********@*****.***
Linkedln Profile: http://www.linkedin.com/pub/sareeta-dsouza/10/882/226
Experience Summary
Technical Writer with a total of 5+ years of experience in the Information
Technology field. Quick learner with excellent written, oral, and
interpersonal skills. Good at prioritizing and switching between tasks.
Able to handle work under pressure and meet deadlines. Self-starter and
team player. Have conducted trainings at organizational level..
Education
Bachelor of Electronics Engineering, Mumbai University, India, 2002.
Technical Skills
Applications: Microsoft Office, Adobe FrameMaker, WebWorks Publisher, HTML
Help Workshop, SnagIt, Adobe PhotoShop, Microsoft Visio, Adobe Acrobat,
RoboHelp X5, DreamWeaver.
Operating Systems: Windows 2000, Windows XP/ME
Professional Experience
Cybage Software Pvt. Ltd (November 2006 - November 2007)
Senior Technical Writer
Customer: MicroStrategy Business Intelligence Software Solutions
. Updated Installation Guides, User Guides, Administrator Guides and
other feature-specific guides for new features in the Microstrategy
application.
. Created new content based on new features, functional specifications
and interaction with subject matter experts, quality analysts and
developers.
. Worked on translation tasks to create screenshots of various
interfaces in different languages from within the application.
. Worked on the documentation issues that were logged by the Quality
Analyst's and the developers in their Issue logging database and then
updated the guides as per requirement.
. Prepared technical manuals in various formats, including online help
and PDF.
. Produced and presented product demonstrations to train other writers
in group.
. Handled task allocation, planning, monitoring, and peer reviews. I was
also the main documentation point of contact for the customer.
Suzlon Energy Ltd. April 2006 - November 2006, Senior Engineer
. Prepared Safety Manuals, Maintenance Manuals, Installation and
Commissioning Manuals for the Wind Turbine Generators manufactured by
Suzlon.
. Interacted and co-ordinated with various technical and R&D teams for
information gathering.
. Visited the Wind farm Sites of Suzlon for the preparation of the
Maintenance Manual.
. Visited Suzlon's Germany division for training and knowledge transfer
on the Safety Manual and other Maintenance related manuals.
eClerx Pvt. Ltd. - February 2004 to December 2005,
Customer: Dell Systems
Senior Research Analyst
. Analyzed the latest trends in software and hardware products for DELL.
Allocated and managed the work related to Price Optimization tool for
DELL.
. Conducted quality checks provided by the analysts and prepared pricing
reports.
. Conducted periodic review meetings with the customer based on the
analysis and discussed open issues.
. Created training documents, which helped the new comers to get
acquainted with the pricing analysis process.
Customer: Dell Systems
Technical Writer
. Created a User Guide, Quick Start Guide and Programmer's Guide in
FrameMaker. Also created an online version in RoboHelp X5.
Independently interacted with the developers, QA, and the onsite
developers to assemble information.
. Provided feedback to engineering on the user interface to improve
product usability.
. Actively participated in customer calls where all open issues were
directly addressed to the customer.
. Assisted in computation of project metrics and sharing of project
information and training for team members.
Stream Tracmail Pvt Ltd, October 2002 to December 2003, Technical Support
Representative
Customer: Gateway Computers
. Active interaction with the customer and solving the technical issues
faced by them.
. Maintained the customer metrics for average handle Time and customer
satisfaction
. Provided guidance to the team members in problem solving and
preparation of supplementary training material, as needed, on
technical issues..
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