Customer Service Management

ANGELA DAILEY

**** * * ** ***. *** ( Ontario, CA 91764 ( 816-***-**** (

*******@*****.***

EDUCATION

University of La Verne College of Law, Ontario, CA

Juris Doctor, May 2011

University of La Verne College of Business and Public Management, La Verne,

CA

Master of Public Administration Candidate, Expected May 2012

Truman State University, Kirksville, MO

Bachelor of Arts, English, May 2007

Minors: Spanish and Political Science

EXPERIENCE

Pomona Self-Help Clinic, Pomona, CA

Volunteer, September 2010-November 2010

Filled out dissolution forms and unlawful detainer responses

University of La Verne Library, La Verne, CA

Student Worker, February 2009-August 2009

Shelved books and other materials, assisted students with research, and

checked in books

Deborah's Gift Shop, Saint Joseph, MO

Cashier, July 2007-August 2008

Tendered financial transactions, worked in customer service, and arranged

displays

54th Street Grill & Bar, Saint Joseph, MO

Server, May 2007-August 2008

Greeted customers and took their orders, handled cash, calculated cash

drawer, described the menu, trained new employees, cleaned, hosted, and

took deposits to the bank

Ruby Tuesday, Kirksville, MO

Server, January 2007-May 2007

Took and placed customer orders, managed money, computed the house take as

well as tips, explained the menu, and bussed the tables

Patterson's Restaurant, Kirksville, MO

Server, October 2005-May 2006

Worked in an upscale family restaurant, kept track of payments, closed out

the cash drawer, answered questions about the menu, trained new employees,

and cleaned

Kawasaki, Maryville, MO

Assembly Line Worker, May 2005-August 2005

Assembled cylinder heads

SKILLS\LANGUAGES

Westlaw, LexisNexis, Microsoft Word, Excel, and PowerPoint; Proficient in

Spanish

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