Customer Service Sales

Ronell D. Taylor

**** ******* *******

Houston, Texas 77083

Home: 713-***-****

Cell: 713-***-****

Email:

*************@*****.***

QUALIFICATIONS Summary

Results-oriented Customer Service Professional.

Background includes Order Processing, Inventory Management Logistics,

Problem/Complaint resolution, Shipping and Receiving, high volume

multi line phone systems, various database systems, Visio Access, ACT,

Global SAP, Siebel, CRM, Microsoft office, Word, Excel, Outlook.

EMPLOYMENT

10/07-11/10 Customer Order Relations/Supply Chain

Shell/Pennzoil/Quaker

State

Business to Business customer service responsibilities

included receiving orders via different sales channels, such

as phone, email, internet, sales person, and fax and will

fulfill orders through shipping and logistics

- Act as the primary customer contact to process

customer orders in an efficient and error-free way

- Handle various customer queries and complaints

- Primary contact in resolving problems or issues during

transportation of products

- Amend orders, invoice companies.

- Suppy Chain liason between customers, sales

representatives and National warehouses for Lubricant

distribution.

5/07-10/07 Customer Order Relations / First Call

Staffing/Shell

Responsibilities:

- Receive orders via different sales channels, such as phone,

email, internet, sales person, and fax and will fulfill

orders through shipping and logistics

- Act as the primary customer contact to process customer

orders in an efficient and error-free way

- Handle various customer queries and complaints

- Resolve problems or issues during transportation of

products

- Amend orders, invoice companies, collect cash, and manage

indirect tax issues

12/00-11/06 Activation/Customer Care/Escalations, Verizon

Wireless

Responsibilities include processing credit evaluations for

new accounts. Activating customer accounts input of customer

information. Establishing new accounts as well as providing

new account information to customers and indirect sales

channels. Responding to customer carte calls and providing

billing solutions to customers. A member of the Prime-co to

Verizon conversion team and completed the ACER training.

Promoted to the Customer Relations Support Team where I took

escalated calls and served as a point of contact which also

resolved items for supervisors and executives. I responded to

correspondence and recently secured the Senior Representative

title. Consistently in the top performers in the call center.

9/99-6/00 Direct Support Services Representative,

AIM Funds

Responsibilities included initial account setup of financial

accounts, entering customer data. Servicing and maintaining

retail and retirement accounts, paperless environment.

Accounts ranged from mutual fund accounts, Roth and

educational IRA's as well as SEP-SAR and traditional

accounts. Establishing financial accounts for customers.

6/98-6/99 Investor Relations Representative,

Bank of New York

Responsibilities include providing financial information,

taking bond calls and sending information to bond holders in

regards to account inquiries, payback ratios, payouts

dividends, etc. I was responsible for sending direct purchase

applications to perspective shareholders for Airtouch, as

well as field calls and problem solving. I took action on

supervisor callbacks and I was statistically the top

representative in my department. I won five excellence awards

including "Top Rep" for the entire Houston operation (400

reps). I averaged 120 calls per day; I also assisted with

training personnel in office and interstate offices.

2/98-6/98 Financial Services Representative,

Prostaff

Serviced investor relations department in financial services

for Bank of New York. Handled mainline calls, bond service

calls, and serviced Airtouch Communications calls. Trained in

transfer procedure and lost certificate replacement. Hired as

full-time employee 6/98

2/97-2/98 SALES Service Representative, Sears

Automotive

Provided service writing and selling of automotive items and

services. Opening and closing store duties, counting cash

drawer and general operation of sales floor. Inventory and

sales floor merchandising. I was the top salesperson for the

final six months of the year in which I worked for the

company.

9/96-2/97 Account Representative, Prostaff

Managed accounts receivable and accounts payable for Enron

Corporation. Logged outgoing and incoming payments in Enron's

overseas interest fund.

1/95-12/95 Insurance Agent, Atlanta

Life Insurance Co.

Duties included generating new accounts, selling insurance

packages, collecting monthly premiums and posting all moneys

collected to a weekly ledger. Advised current and potential

policyholders on the type of insurance that best fit their

long-term needs. Also helped process claims for holders.

Education

87-91 Lamar University Beaumont,Tx

Incomplete

Interests

Alpha Phi Alpha Fraternity, Inc. provided administrative and

campus leadership sills Beaumont, Texas.

New Faith Baptist Church, Men's Leadership; which is a

program designed to teach men leadership skills that can be

utilized in the Church as well as the community

References Available Upon Request

Contact this candidate