Customer Service Engineer
Resume:
Francisco Hernandez Ledezma
*** ****** **. ***. * Oceanside Ca. 92054
***********@*****.***
OBJECTIVE
To join an organization where my skills, education, and experience may
immediately contribute in a positive manner to the company’s goals and objectives,
while allowing for future professional growth and development.
SUMMARY OF QUALIFICATION
Administrative support professional experienced working in fast paced
environments demanding strong organizational, technical, and interpersonal skills.
Highly trustworthy, ethical, and discreet; committed to superior customer service.
Detail oriented and resourceful in completing projects; able to multi task effectively.
Capabilities include: Customer Service & Relations, Computer Operations,
Accounts Payable/Receivable, Filing & Data Archiving, Office Equipment
Operation, General Accounting, Problem Solving, and Administrative Support.
Skilled in the production and dissemination of correspondence, materials’
management, maintenance of filing systems, mail processing, data entry, Proficient
in the execution of daily transaction reconciliation, sales of products, customer
service, as well as consistent input of recommendations for procedural
enhancement and personnel management.
PROFESSIONAL EXPERIENCE
2005 - 2010 San Marcos Postal Cashing Check’s. San Marcos, Ca.
Costumer Service
_Receives and processes a high volume of payments for utility accounts.
_Provided excellent member services and maintained member satisfaction.
_Received cash and checks for deposit, verified amounts, and examined checks
for endorsement
_Cashed checks and disbursed monies after verifying signatures, endorsements
and member account balances
_Ordered daily supply of cash and counted incoming cash to verify accuracy
_Verified identification and rights to utilize facilities, as well as validity checks
_Inform costumers of postal products, refer public to designated personnel, provide
account status data, and handle busy phone.
Money transfer, Utility payments, UPS, DHL services, Support inventory, Postal
services, Marketing and other duties as assign.
OTHER EXPERIENCE
1998 – 2005 Identidad 89.3FM Radio Station, Mexico.
Radio Announcer, Programmer, Reporter and Control Master.
Radio Producer in public relations and event’s organizer (Musical
concerts).
Responsible for operating own equipment, including broadcasting.
Allow requests from audience and perform various promotions.
Engineer show, set up equipment, and select music.
2003 – 2005 Universidad Tecnológica Tula – Tepeji
Theater director and producer
1996 - 1997 San Angel - Televisa Channel TV
Producer Assistant, actor and extra
EDUCATION
University of Tamaulipas, Mexico.
-Bachelor of Science in Communication
University of Monterrey, Tampico Tamps, Mexico
Course on Publicity
Course on Marketing
International House English school, Newcastle Upon Tyne. England
English class
Skills
Basic work, power point, internet.
-Spanish and English
Available upon request
References
Contact this candidate