Customer Service Data Entry
Resume:
Catrina Contreras
Oxnard, CA 93030
****************@*****.***
OBJECTIVE: To obtain a position in an office that will allow me to
contribute and grow.
HIGHLIGHTS OF QUALIFICATIONS
Responsible ( Dependable ( Hardworking ( Organized
Multi-tasks ( Excellent Communicator ( Positive Attitude ( Goal
Oriented
RELATED SKILLS AND EXPERIENCE
Customer Care Representative
Responds to customer questions via telephone and written correspondence;
Analyze problems and provide solutions;
Document customer phone call outcomes in a timely and accurate manner
Research data to resolve customer service issues
Network Data Specialist
Load and make necessary updates to provider information loaded on the
provider database.
Research claims using various search engines, contact networks when needed
to confirm if a provider is contracted, and load the correct contract codes
to the database in order for correct reimbursement.
Effectively prioritize my work load and complete tasks within the time
range allowed and expected by my manager
Claims Associate
Code and process claim forms for payment
Ensuring all information is given before eligible payments are made
Research and analyze claim issues
Dental Assistant
Assisted Dr in all phases of dentistry
Sterilized instruments
Took dental X-rays
Prepared and maintained charts/exam rooms
Data Entry Operator
Extensive customer service skills
Data Entry
10-Key by touch
Operated multi-line phone
Provided support for customers and established new accounts
WORK HISTORY
9/2002 - 4/2009 - Customer Care Representative - Anthem Blue
Cross/Wellpoint Inc.
Network Data Specialist- Wellpoint Inc
Claims Associate-Wellpoint Inc
9/2000 - 5/2001 - Dental Assistant-Dr Allan F Powell D.D.S
2/2000 - 5/2000 - Data Entry Operator-Harbor Freight Tools
EDUCATION
Oxnard High School - Graduate
Oxnard College - attended
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