Customer Service High School

Jessica Perrigo 660-***-****

**** ***** ***., ********, ** 63401 ***********@*****.***

OBJECTIVE:

Customer Service Rep/Admin Assistant

SKILLS:

ICD 9 Medical Office Procedure Insurance Billing

CM&CPT Coding Medical Transcription Medical Terminology

Law & Ethics Pharmacology Pathology

MS Office Auditing Customer Service

PROFILE:

• Provide excellent customer and personal service through knowledge and practice of

principles and processes for providing customer and personal services including customer

needs assessment, meeting quality standards for services, and evaluation of customer

satisfaction

• 3+ years experience in clerical procedures and systems such as word processing,

managing files and records, stenography and transcription, designing forms, and other

office procedures and terminology

• Documenting/Recording Information experience entering, transcribing, recording,

storing, or maintaining information in written or electronic/magnetic form

• Demonstrates social perceptiveness being aware of others' reactions and understanding

why they react as they do

• Noted as an active listener by giving full attention to what other people are saying, taking

time to understand the points being made, asking questions as appropriate

• Service Orientated actively looking for ways to help people

• Communicates with supervisors, peers, or subordinates, providing information to

supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in

person

• Critical Thinking through use of logic and reasoning to identify the strengths and

weaknesses of alternative solutions, conclusions or approaches to problems

EXPERIENCE:

Deputy Recorder of Deeds 8-2008 to 12-2009

Shelby County Courthouse Shelbyville, MO

Jessica Perrigo 660-***-****

1114 Paris Ave., Hannibal, MO 63401 ***********@*****.***

Page 2

Customer Service Representative 10-2005 to 5-2007

Hawkins & Milner, LLC Shelbina, MO

Assembler 8-2004 to 10-2005

Dura Automotive Moberly, MO

Receiver Clerk 8-2000 to 11-2002

Brookstone Mexico, MO

EDUCATION:

Medical Billing & Coding, Associate of Occupational Studies 3-2010 to present

Vatterott College Sunset Hill/St. Louis, MO

High School Diploma 5-1999

North Shelby High School Shelbyville, MO

REFERENCES:

Available Upon request

Contact this candidate