Manager Process Improvement

Harry Liebman

High-Performance Problem Solver *****.*******@*****.***

Executive Summary

Seeking position as a process improvement specialist and in-house resource

on efficiency, waste reduction and metrics.

Skilled at examining business processes, identifying waste (errors, over-

production, waiting, etc.), redefining and documenting them, and measuring

the results. The resulting processes are measurably more effective and can

handle more work without adding resources. Tools that I use include: Value-

stream mapping, kaizen events, workplace organization methods, Kanban /

pull process signals, and related Lean techniques.

Work Experience

Independent Consultant December 2007 - Present (3 years)

. Devised robust personalization and assembly process quadrupling

throughput to over 200 pieces per manhour.

. Developed multiple e-commerce websites with shopping cart and payment

processor integration. Extensive use of online advertising,

performance tracking tools and SEO tools and strategies.

. Implemented continuous direct email marketing campaigns using web-

based tools integrated with CM software.

Operations Manager at Experionics December 2005 - December 2007 (2 years)

Responsible for operational improvements in this luxury home-electronics

integrator.

. Facilitated the transition to a process-based company.

. Enrolled the organization in identifying and reducing waste. Led the

development of our Value Stream Map which clearly identified poor job

definition as the primary cause of delays in purchasing and execution,

and as the root cause of defects and rework.

. Created a formal job-definition process, reducing system design time

from weeks to days and resulting in a documented, shared definition

for all downstream constituents.

. Outsourced programming, thereby improving customer satisfaction via

greater reliability and improved project management.

. Documented all core business processes including system design,

purchasing, change management, time and progress reporting, and end-

user documentation.

. Developed visual systems for tracking job progress and managing parts

inventories. Created company website, a few databases and financial

reporting documents.

Process Improvement Specialist at Solutia December 2003 - December 2005

(2 years)

Responsible for implementing Lean projects throughout the plastics

manufacturing plant. Obtained an Advanced Manufacturing Specialist (AMS)

certification through Missouri Enterprise, a state-sponsored consultancy.

Led Lean initiatives throughout the plant. Key outcomes:

. Reduced machine set-up times by 50% (from 8 hours down to 4 hours).

. Improved packing productivity between 40% and 300% depending on

product line.

. Reduced WIP inventory by 60% without impacting lead times, by delaying

product differentiation until the order is received.

. Reduced reliance on Automated Data Collection (ADC) by slashing

inventory scans 80% and nearly eliminating the non-value added

reconciliation process.

. Improved machine uptimes from 80-85% to 99%+ by applying TPM

methodology and addressing root causes of failures.

Site IT Leader at Solutia December 1995 - December 2003 (8 years)

Responsible for all plant IT systems, platforms, applications and support.

. Improved the quality and availability of customer sales reports and

reduced the risk associated with a salesperson's departure by

successfully implementing a CRM system.

. Extended the value of our ERP system by creating a collection of very

friendly databases to continuously measure and report production

yields, quality statistics, packing efficiency, inventory record

accuracy and product information. Integrated them with our ERP

system, and meticulously documented their function and maintenance.

. Managed our IT infrastructure for compliance with corporate standards

and achieved consistently high uptimes for our servers, workstations

and LAN/WAN connectivity.

Education

Missouri Enterprise, 2004-2005

Obtained Advanced Manufacturing Specialist (AMS) certification with a high

level of achievement. Studied LEAN and Six Sigma methodologies and ran many

projects at work throughout the duration of the program.

Washington University, John M. Olin School of Business

Bachelors of Science in Business Administration, Marketing / Management

Recommendations

Process Improvement Specialist

Solutia, West Port Plant

"Under Harry's guidance and leadership, our company was able to

demonstrate a dramatic turnaround in our operational performance and

productivity. Through his leadership and teamwork, he drove our Lean Mfg.

implementation and helped us create a culture of continuous improvement

that still remains today. Harry would be a valuable member of any

organization."

Timothy Kellick, Technology Manager, Solutia Inc.

"Harry is one of the most innovative people I have known. His leadership in

establishing our Lean program was impressive and extremely valuable. He is

quick thinking and has a keen understanding of people and processes. I

would recommend him to any organization."

Michael Jones, Business Operations Manager, Solutia

Site IT Manager

Solutia, West Port Plant

"I've known Harry Liebman for several years, and have had the opportunity

to work with him on a many different types of projects. Throughout this

time, I've admired his intelligence and creativity, and his ability to

apply them in order to solve difficult problems. Harry's got a gift for

seeing beyond a process, figuring out what really makes something work (or

not work), and devising creative ways to improve it. Even though we've

worked together for so long, Harry continues to impress me with his ability

to absorb information from a variety of sources, and to then combine

concepts and techniques from these sources in useful, unexpected ways. He's

also skilled at explaining these complex topics to others; I've found that

one of the best ways for me to learn something new is to get Harry

interested in it first. I know that I've benefited greatly from my working

relationship with Harry, and I've seen firsthand the positive impact he

makes on the people and organizations he works with."

Bill Odom, Consultant, Solutia

"Harry is a diligent worker who likes to dig under the covers to see where

problems exist and how he can solve those problems. He has good experience

running projects and managing people. I would highly recommend his work and

find his self starter attitude refreshing."

John Rolstead, Global Security Analyst, Solutia

"Harry is very good at seeing the big picture. He has excellent

communication skills and is detail oriented when putting together tasks

required to achieve project goals. He has a reputation for quality work and

can be relied on to meet commitments. He focuses on strategic issues,

ensures decisions are made at the right levels and delegates

appropriately."

Tandra Williams, Internal SAP Consultant, CRM, Solutia

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